PHANINDRA KUMAR REDDY KUMBAGIRI
Augustine Heights,Qld
Summary
I am an IT support officer, having four years of experience in troubleshooting computer system issues following industry security standards.
Overview
4
4
years of professional experience
Work History
IT Support Officer
BOSS (Aust) Consulting Pty Ltd
Graceville, Australia
10.2021 - Current
- Installing & Configuring network hardware and applying upgrades to the workstations
- Monitoring systems' performance and maintaining AD for 80+ user accounts
- Strong Knowledge on Endpoint Management (Intune), Endpoint Security
- Regularly review and update permissions, use access-based enumeration, secure communication, apply Group Policy Objects
- Server migrations whenever and wherever required
- Applying patches that are required for the servers
- Perform required data operations to collect the performance of the workstations and servers
- Regular backups of database and testing the backups by restoring into the UAT servers
- Strong knowledge on creating shared folders, set permissions, map network drives, Monitor and audit, implement disk quotas, Implement file screens, Backup and recovery
- Trained clients to work with new computer hardware and software, and peripheral devices including external drives, printers, and terminals
- Troubleshoot hardware and software problems and made recommendations for upgrades and configurations implementation
- Installing SQL Server database for the applications
- Configuring Routers and Access points
- Coordinate with ISPs for unexpected network issues and fix them within the deadline
- Monitoring network traffic periodically and manage the issues
- Installing the Sophos SSL VPN Client on end user pc for RDP access
- Configure and setting rules & policies on SOPHOS XGS136 Firewall
- Provide user training on data security and best practices, and perform regular maintenance tasks
- Strong Knowledge on VOIP phone system
- Installing and supporting POS Systems (BEACON, NCR, and IMPULSE) to BP, Ampol, Caltex retail sites
- Updating the logs in the Ticketing Tool (Zendesk)
- Preparing the IT Procedure documents wherever needed.
Desktop & IT Support Technician
BOSS (Aust) Consulting Pty Ltd
Graceville, Australia
01.2020 - 09.2021
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office
- Maintaining Servers and upgrading security software that are required for the servers Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
- Install, upgrade, support and troubleshoot for printers, computer hardware
- Cloning servers & workstations
- Monitoring network traffic periodically and managing the issues
- Database installations and executing queries as per the developer instructions
- Regular backups of database
- Functional testing (Manual) on UAT server and QA Server
- Boardroom AV installations and troubleshooting
- Installing and supporting POS Systems (BEACON, NCR, and IMPULSE) to BP, Ampol, Caltex retail sites
- Addressing the POS and Backoffice issues at site level
- Updating the logs in the Ticketing Tool (World Manager and BTeams)
- Provide timely communication on issue status and resolution
- Preparing IT disaster plans for the organization.
Education
Master of Information Systems - Information Technology
University Of Southern Queensland
Toowoomba, QLD07-2018
Bachelor of Electronics & Communication Engineering -
Narasaraopet Engineering College
Guntur, India04.2011
Skills
- Windows 11, Windows 10, Windows Server 2019 Standard
- SQL Server 2019 Web edition, Pervasive SQL, HFSQL
- Office 365
- System Administrating
- Troubleshooting the Network & System Issues
- Effective communication and problem-solving skills
- Preparing procedural documents
- System hardware installations
- Working to extreme deadlines
- Manage and prioritize work tasks
References
Available on request
Timeline
IT Support Officer
BOSS (Aust) Consulting Pty Ltd
10.2021 - Current
Desktop & IT Support Technician
BOSS (Aust) Consulting Pty Ltd
01.2020 - 09.2021
Master of Information Systems - Information Technology
University Of Southern Queensland
Bachelor of Electronics & Communication Engineering -
Narasaraopet Engineering College
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