PHANTIRA KOSON
Sydney
Summary
Hospitality professional with over a decade of experience in diverse roles, demonstrating a strong ability to lead teams and enhance operational efficiency. Proven track record in improving customer satisfaction through innovative strategies and effective problem-solving. Eager to leverage expertise in guest relations and quality control to drive future enhancements in the hospitality industry.
Overview
11
11
years of professional experience
Work History
Night Manager
Coordinator, Four Seasons Hotel
01.2021 - 05.2025
- Enhanced event planning, improving efficiency and guest satisfaction. Analyzed workflows to cut costs.
- Boosted team productivity via effective scheduling and resource coordination.
- Introduced guest service strategies, setting new standards for excellence and ensuring repeat business.
- Overhauled inventory management, reducing waste and optimizing supply use.
- Streamlined check-in process, enhancing customer experience and operational speed.
Gaming attendant, Coogee bay Hotel
01.2021 - 01.2023
- Managed daily operations, ensuring compliance and high customer satisfaction.
- Enhanced team morale and productivity through a collaborative work environment.
- Engaged with latest gaming trends to deliver top-tier guest experiences.
- Streamlined gaming floor operations, improving compliance and guest satisfaction.
- Integrated latest gaming trends, significantly elevating guest experience.
Front of house, SSP
01.2018 - 01.2021
- Streamlined front-of-house operations, boosting customer satisfaction and reducing wait times.
- Optimized seating arrangements, leading to improved guest flow and shorter waits.
- Led team to achieve top service ratings in the region, enhancing overall guest experience.
- Implemented new greeting protocols, significantly enhancing first impressions.
- Supported staff development, resulting in a notable decrease in turnover.
Manager in Charge
Hospitality, Restaurant
01.2014 - 01.2018
- Managed inventory with 98% accuracy, ensuring optimal stock levels and reducing waste.
- Trained new staff, boosting team efficiency and enhancing service quality.
- Implemented a new table layout system, increasing seating capacity and improving customer flow.
- Led promotional events, growing repeat customer base and increasing revenue.
- Streamlined order processing, reducing wait times and improving customer satisfaction.
Education
Bachelor of Arts - Law
Sukhothai Thammathirat Univercity
01-2013
Skills
- Team leadership
- Communication
- Problem-solving
- Time management
- Sales
- Customer service
- Guest relations
- Quality control
- Crisis management
Timeline
Night Manager
Coordinator, Four Seasons Hotel
01.2021 - 05.2025
Gaming attendant, Coogee bay Hotel
01.2021 - 01.2023
Front of house, SSP
01.2018 - 01.2021
Manager in Charge
Hospitality, Restaurant
01.2014 - 01.2018
Bachelor of Arts - Law
Sukhothai Thammathirat Univercity
Reference
Tony Saeouy / Senior CDP : 0432150683
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