Pheobe Brown
Mount Clear
Summary
Dynamic and dedicated wait staff member with proven expertise at Meredith Produce Store, excelling in customer service and team collaboration. Skilled in point-of-sale operations and food safety protocols, I consistently enhanced guest experiences and trained new employees, ensuring a welcoming atmosphere and high standards of cleanliness.
Overview
1
1
year of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Wait Staff Member
Meredith Produce Store
Meredith
04.2025 - Current
- Greeted and welcomed customers, ensuring a friendly atmosphere.
- Assisted customers in selecting fresh produce and other store items.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to restock shelves efficiently.
- Operated point-of-sale systems for processing customer transactions.
- Handled customer inquiries with professionalism and courtesy.
- Supported promotional displays to enhance product visibility in the store.
- Monitored product quality to ensure freshness for customers.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared dishes between courses and after guests finished dining.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
- Set up dining room to meet hospitality and service standards.
- Followed all safety procedures when handling hot plates or sharp objects.
- Implemented sanitary food handling, holding and service protocols.
- Discussed dining menu information to aid in decision process for senior residents.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Mount Clear College
Mountclear , VIC04-2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Point-of-sale operation
- Food safety protocols
- Menu knowledge
- Staff training
- Meal recommendations
- Cleanliness and hygiene
- Professional appearance
- Efficient organization
- Dietary support
- Resident support
- Supply restocking
- Food allergy awareness
- Strong multitasking
Languages
English
Native language
Japanese
Beginner (A1)
A1
Korean
Beginner
A1
Affiliations
- Tennis
- Hockey
- Fashion
- Make-up
- Cafe's
- Music
- Travel
- Friends and family
Certification
- Learners
Goals
- My short term goal is to complete highschool with an atar score thats is expected into a university so I can continue to complete my long term goal of enrolling into languages, where I would like to complete in two to four years and travel to Japan to be an interpreter
Timeline
Wait Staff Member
Meredith Produce Store
04.2025 - Current
Mount Clear College