Philip Dhivakar John Peter
Seven Hills,NSW
Summary
IT Field Technician with 3 years of experience installing, maintaining, and troubleshooting hardware, software, and network systems. Skilled in diagnosing issues, implementing solutions, and delivering excellent customer service. Able to work independently or as part of a team and committed to learning new technologies. Additionally, I have over 12 years in automotive engineering, with expertise in mechanical, electrical, and electronics servicing. As a dedicated Mechatronics Engineer, I excel in machinery assembly, modification, and maintenance, strictly following ISO standards and 5S methodologies to ensure safety and efficiency.
Overview
15
15
years of professional experience
Work History
IT Field Technician
IMI Solutions
Rockdale, NSW, Australia
11.2024 - Current
- Onsite IT installation services cover the setup of servers, switches, PCs, printers, telephones, assisted checkout machines, and handheld devices at Coles Supermarkets, Coles Express, Liquorland, First Choice Liquorland, Vintage Cellar, and Coles Local.
- Involved in the migration of more than 50 stores from Coles Express to Reddy Express, overseeing comprehensive IT installations and network integration during the transition.
- Conducting thorough network analyses and fault identification.
- Provided feedback to back-end teams, informing GO/NO GO decisions.
- Installed new POS (Point of Sale) and BOS (Back Office Server) machines across multiple retail locations, ensuring seamless integration with existing systems and minimal downtime.
- Onboarding existing devices (CCTV, DVR, IP cameras, printers, etc.) onto new network infrastructure.
- Participating in maintenance activities to ensure optimal network performance.
- Skilled installing PDTs (Portable Data Terminals) and portable printers, ensuring smooth setup and integration with retail IT systems.
- Adaptability to work independently or collaboratively.
IT Technician
Health Care Service Corporation
11.2025 - 04.2026
- Facilitated migration of legacy standard operating environments (SOE) to a new SOE utilizing Microsoft Intune.
- Performed full backups of user data and system configurations from old SOEs prior to migration to ensure data integrity
- Deployed and configured new SOEs, including device setup, required configurations, and application availability
- Configured and added VPN access to enable secure connectivity for clinical users
- Worked closely with radiologists to ensure the new SOE provided the same or improved user experience compared to legacy environments
- Installed, configured, and migrated specialised radiology and healthcare applications into the new SOE
- Added and managed user accounts, credentials, and Microsoft user licenses
- Provided post‑migration support and troubleshooting to ensure minimal disruption to healthcare operations
IT Integration Technician
IMI Solutions
Derrimut, VIC, Australia
04.2023 - 02.2024
- Worked extensively in a warehouse environment, supporting IT integration projects to ensure smooth technology deployment and asset tracking.
- Worked in the Refurb team, listing old equipment from stores, and checking it against inventory.
- Coordinated with logistics teams during product intake and dispatch, facilitating efficient movement and setup of IT equipment throughout the facility.
- Meeting and Exceeding Deadlines for multiple projects.
- Staged and wiped Old/New devices before deployment to ensure secure setup.
- Inventory Management (Product tracking, Dispatch Report, Asset Movement Report, Stock on Hand Report).
Service Engineer Consultant
Clean Energy Systems
Pune, India
09.2020 - 12.2022
- Operated more than 200 machines, with added knowledge on automobile machinery Robotics and its programming application.
- Implemented re-tooling processes for Robotics and Fixturing.
- Instilled a high level of safety awareness among associates by introducing and maintaining 5S principles.
- Delivered on-demand assistance (virtual and on-call) and support to a 24/7 operational setting, particularly addressing critical issues relating to automation by ensuring seamless continuity.
- Collaborated with senior management and various business units to ascertain event and project budgets, ensuring alignment with organizational objectives and financial guidelines.
- Performed equipment commissioning activities with a deliberate focus on optimizing operational effectiveness and cost-efficiency.
- Proven in effective communication, technical maturity, and adaptability to change within a dynamic team environment.
Service Engineer
Clean Energy Systems
Pune, India
02.2011 - 02.2020
- Managed the importation of machinery and equipment to client locations, troubleshooting procedures, for proficient operations, and maintenance.
- Expertise in the assembly and reconfiguration of conveyors to align with specific machinery requirements as communicated by the client, proficiently installed electrical and electronic equipment with a focus on adherence to industry standards and safety protocols.
- Supervised pivotal phases, encompassing Factory Acceptance Tests (FATs) and conducted Site Acceptance Tests (SATs) to ensure stringent adherence to project specifications and Industrial
- Troubleshooted and diagnosed intricate automation challenges to identify faults and interpret and analyze CAD drawings, ensuring precise alignment with project specifications and requirements.
- Setup and fine-tuned mechanical testing equipment encompassing pneumatic, hydraulic, and electrical components, adhering to stringent standards and specifications.
- Collaborated closely with internal teams (engineering, R&D, and operations) and external partners (suppliers, contractors, and consultants) ensuring project alignment with contract agreements during design, procurement, and construction phases.
- Engaged in the annual shutdown activities.
- Created and implemented maintenance plans for plant equipment, covering safety checks like E-stop.
Education
Bachelor of Engineering - Electronics and Communication
PSN College of Engineering And Technology
Tirunelveli, INDDiploma - Electronics and Communication
Government Polytechnic College
Coimbatore, INDSkills
- Hardware & Software Installation
- System Upgrades & Maintenance
- Mechanical and maintenance engineering
- Manufacturing process improvement
- Leadership in safe work behaviour and practices
- Critical thinking
- Problem solving
- Creative thinking
- Point of Sale systems
- Time management
- Good Communication Skills
Timeline
IT Technician
Health Care Service Corporation
11.2025 - 04.2026
IT Field Technician
IMI Solutions
11.2024 - Current
IT Integration Technician
IMI Solutions
04.2023 - 02.2024
Service Engineer Consultant
Clean Energy Systems
09.2020 - 12.2022
Service Engineer
Clean Energy Systems
02.2011 - 02.2020
Diploma - Electronics and Communication
Government Polytechnic College
Bachelor of Engineering - Electronics and Communication
PSN College of Engineering And Technology