Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phillip Debnam

Ruse,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am passionate about working with vulnerable individuals and would welcome the opportunity to learn and grow in the NDIS space.

Overview

6
6
years of professional experience

Work History

Support Coordinator

CoastCare Sydney
Miranda, NSW
03.2024 - Current
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Developed and maintained relationships with external service providers.
  • Provided crisis intervention services, as needed.
  • Monitored progress of clients' goals and objectives.
  • Maintained accurate records of client interactions and services provided.
  • Conducted home visits to ensure safety of clients in their environment.
  • Collaborated with multidisciplinary teams to coordinate care plans for clients.
  • Acted as an advocate on behalf of clients when appropriate and necessary.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Managed caseloads consisting of up to 30 individuals at any given time, working within a 85% billable KPI framework
  • Created individualized service plans that addressed each client's unique needs and goals.
  • Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Updated case notes on a daily basis using an electronic database system.
  • Supported clients' social, physical and emotional needs to help integrate into local community.

Test Analyst

NSW Health
Chatswood , NSW
03.2018 - 01.2024
  • Developed test plans, strategies and scope to ensure quality objectives were met.
  • Created detailed test cases and scripts based on business requirements.
  • Performed functional, system, regression and acceptance testing.
  • Identified software defects and reported them in bug tracking systems.
  • Analyzed results from various types of tests to determine the efficacy of the product under test.
  • Maintained test environment setup, including installation of hardware and software components necessary for testing purposes.
  • Collaborated with development teams to troubleshoot issues found during testing cycles.
  • Provided feedback on the usability of the application being tested.
  • Resolved conflicts between stakeholders regarding feature design or implementation decisions.
  • Documented all phases of testing activities in accordance with established standards.
  • Assisted in developing training materials related to software applications.

Education

Support Coordination- 2 Day Intensive Course -

DSC
04-2024

High School Diploma -

Cronulla High School
Cronulla
11-2008

Certificate IV Social And Community Services - (Presenting Enrolling into course)

TAFE NSW
Online

Skills

  • Budgeting and financial management
  • Documentation abilities
  • Compassionate Care
  • Cultural Sensitivity
  • Client Relationship Management
  • Problem-Solving
  • Person centered care
  • Multitasking and Organization
  • Relationship Building
  • Time Management
  • PPE Usage

References

References available upon request.

Timeline

Support Coordinator

CoastCare Sydney
03.2024 - Current

Test Analyst

NSW Health
03.2018 - 01.2024

Support Coordination- 2 Day Intensive Course -

DSC

High School Diploma -

Cronulla High School

Certificate IV Social And Community Services - (Presenting Enrolling into course)

TAFE NSW

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Phillip Debnam