Phillip Engstrom
Bundaberg,QLD
Summary
Dynamic Club Manager with a proven track record at East Bundaberg Sports Club, enhancing membership and revenue through strategic marketing and exceptional leadership. Excelled in staff training and customer service, achieving significant member retention. Skilled in event planning and promotion, adept at fostering team motivation and driving performance.
Overview
13
13
years of professional experience
Work History
Club Manager
East Bundaberg Sports Club
05.2012 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Planned, organized, and coordinated special events and celebrations.
- Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
- Implemented policies and procedures to improve club operations and standards.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Raised club traffic and brand reach with innovative online promotions.
- Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Coordinated with other entertainment venues to create joint promotional events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
Grade 10 - Math English Science History
Gin Gin High
Gin Gin, QLDSkills
- Staff training
- Membership growth
- Team motivation
- Performance management
- Revenue generation
- Financial reporting
- Facility management
- Sponsorship acquisition
- Budget control
- Staff scheduling
- Fundraising strategies
- Meeting facilitation
- Business operations monitoring
- Customer service leadership
- Promotions management
- Team leadership
- Attention to detail
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Hospitality management
- Professionalism
- Quality control
- Staff supervision
- Event planning
- Event promotion
- Fundraising
Past Employment
East End Hotel 10 plus years Bundaberg RSL10 Plus Years
Timeline
Club Manager
East Bundaberg Sports Club
05.2012 - Current
Grade 10 - Math English Science History
Gin Gin High
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