ASHLEIGH MAHER

• Develop and implement comprehensive case management plans to address client needs and goals.
• Coordinate services with other agencies, community-based organisation’s, and healthcare professionals to provide useful benefits to clients.
• Monitor clients' progress and tracked client services to provide quality care .
• Monitor and manage clients Home Care Package funding .
• Monitor and manage clients QCSS funding.
• Input data in Microsoft word and Excel systems to track client goals.
• Establish and maintain relationships with key stakeholders.
• Work with service coordinators to implement services to allow clients to remain living within their own home .
• Provide guidance to clients and family's regarding services and funding availability.
• Support clients by developing a care plan with the client which addresses the individual needs of the clients and how care will be provided to achieve their goals .
• Ensure supports are provided to clients which fit within the relevant standards and program guidelines.
• Ensure the clients can exercise choice and control within the framework and structure of their funded program.

• Support independent living for Aged care and NDIA clients.
• Provide direct Line Management to Support staff.
• Support and document performance improvement and disciplinary processes.
• Ensure the safety and welfare of all Support staff.
• Respond to critical incidents in a timely and effective manner.
• Facilitate positive interdepartmental relationships.
• Support training and continuous development of staff.
• Effectively operate technology systems and specialist programs.
• Provide operational support to senior management.
• Facilitate contact between Support workers and other organisational departments.
• Liaise with case managers and stakeholders regarding clients.
• Communicate effectively and professionally across multiple mediums.
• Actively assist in recruitment and induction of new staff.
• Maintain client and staff confidentiality at all times.
• Maintain personal competencies and qualifications.

• Support independent living for Aged care and NDIA clients.
• Provide direct Line Management to Support staff.
• Support and document performance improvement and disciplinary processes.
• Ensure the safety and welfare of all Support staff.
• Respond to critical incidents in a timely and effective manner.
• Facilitate positive interdepartmental relationships.
• Support training and continuous development of staff.
• Effectively operate technology systems and specialist programs.
• Provide operational support to senior management.
• Facilitate contact between Support workers and other organisational departments.
• Liaise with case managers and stakeholders regarding clients.
• Communicate effectively and professionally across multiple mediums.
• Actively assist in recruitment and induction of new staff.
• Maintain client and staff confidentiality at all times.
• Maintain personal competencies and qualifications.

• Answer incoming phones calls for all sites regarding clients and client experience.
• Arrange and book in mediation for all sites for FRC department.
• Arrange and book in counselling for all sites for clinical and social department.
• Arrange and book in transport for clients from all sites.
• Respond to external stakeholders in a timely fashion.
• Liaise with rostering team and intake team regarding clients.
• Liaise with case managers from all sites regarding clients.
• First respond for client non-response plans.
• First responds for client cancellations.
• Carried out day-to-day duties accurately and efficiently.
• Communicate with clients to understand their needs and provide excellent service.

• Assist clients with Domestic assistance duties including cleaning, laundry and meal preparation.
• Facilitate clients to maintain personal hygiene including grooming and toileting.
• Support clients to identify and obtain individual goals.
• Develop client independent progression and social skills.
• Enable clients to remain involved, and increase engagement with communities.
• Communicate effectively with clients.
• Accurately identify and document risks and incidents.
• Liaise professionally and appropriately with co-workers.
• Ensure compliance with organisational policies and procedures.

• Provision of specialist knowledge to assist the court process.
• Undertake risk assessments with clients and support the preparation of application for domestic violence orders and variations/revocations of existing orders.
• Support clients with debriefing.
• Liaison with court staff, police and advocacy on behalf of the client (both individuals and jointly).
• Risk assessments completed using CRASF level 2 tool.
• Safety plan assessment using CRASF level 2 tool.
• Provide a range of supports to people

both before, during or after their attendance at court.

• Support with completing court documents.
• Referring to legal aid or other supports.
• Liaison with court staff, police to support and advocate for the client attending magistrates court.
• Refer to DFV program for clients requiring ongoing supports.
• Provide material and resources to help clients attending court.

• Develop and implement comprehensive case management plans to address client needs and goals.
• Coordinate services with other agencies, community-based organisation’s, and healthcare professionals to provide useful benefits to clients.
• Monitor clients' progress and tracked client services to provide quality care .
• Monitor and manage clients Home Care Package funding .
• Monitor and manage clients QCSS funding.
• Input data in Microsoft word and Excel systems to track client goals.
• Establish and maintain relationships with key stakeholders.
• Work with service coordinators to implement services to allow clients to remain living within their own home .
• Provide guidance to clients and family's regarding services and funding availability.
• Support clients by developing a care plan with the client which addresses the individual needs of the clients and how care will be provided to achieve their goals .
• Ensure supports are provided to clients which fit within the relevant standards and program guidelines.
• Ensure the clients can exercise choice and control within the framework and structure of their funded program.