Philomena Lambe
Sydney,Australia
Summary
I am a 23 year old Business Management graduate from Ireland recently moved to Australia. I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy from my background in Business Management at degree level.
Overview
6
6
years of professional experience
Work History
SALES ADVISOR
SUPERDRUG
09.2022 - 04.2023
- Appointed 'Fragrance Advisor' which came with it responsibility for fragrance lines, Point of Sales and targets and meeting KPI's
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
CUSTOMER ASSISTANT
LIDL NI, Newry Northern Ireland & LIDL GMBH
06.2019 - 09.2022
- Processed debit and credit transactions with accurate recording of payments, balancing cash draws at the end of every shift with 100% accuracy.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
BARISTA/WAITRESS
PRICES ICE CREAM
09.2017 - 09.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Business Management
Liverpool John Moores University
Liverpool, United Kingdom 07.2021
High School Diploma -
St. Mary's High School
Newry, Northern Ireland 07.2018
Skills
- Strategic Planning
- Customer Retention Abilities
- Verbal Communication
- Excellent People Skills
- Sales Training
- Stocking and Replenishing
- POS System Operations
- Policy and Procedure Adherence
- Sales Expertise
- Sales and Marketing
Additional Information
Sept 2016 | St Mary's High School, Newry
GCSE Business Management Subject Award
Sept 2016 | St Mary's High School, Newry
GCSE History Subject Award
Sept 2018 | St Mary's High School, Newry 'Danske Bank Young Enterprise Award' Winner for entrepreneurship
April 2021 | ILM, Liverpool John Moores University, Liverpool England
Level 5 Award in Leadership & Management (8607-61)
Timeline
SALES ADVISOR
SUPERDRUG
09.2022 - 04.2023
CUSTOMER ASSISTANT
LIDL NI, Newry Northern Ireland & LIDL GMBH
06.2019 - 09.2022
BARISTA/WAITRESS
PRICES ICE CREAM
09.2017 - 09.2018
Bachelor of Arts - Business Management
Liverpool John Moores University
High School Diploma -
St. Mary's High School
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