Phloiphan Rueansri
Strathfield,Australia
Summary
Expect to gain more experience working with professional team and learning skills from them. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Park Hyatt Sydney
10.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained clean and organized in room dining areas to comply with hygiene and health regulations.
DUTY SUPERVISOR
PALM HOUSE, THE VILLE RESORT AND CASINO
11.2022 - 09.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strong rapport with vendors to ensure timely deliveries, negotiate better deals, and maintain adequate supply levels at all times.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Reported issues to higher management with great detail.
ROOM SERVICES DUTY SUPERVISOR
THE VILLE RESORT AND CASINO
11.2022 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
BAR STAFF AND FOOD RUNNER
THE KINGSTON HOTEL
05.2021 - 10.2022
- Answered customer questions about food and beverage items and assisted with menu selections.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
ALL ROUNDER
SOBO JAPANESE CAFE
05.2021 - 10.2022
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
CONTENT MODERATOR
CONCENTRIX
01.2021 - 01.2022
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
BARISTA
COFFEE SHOP
02.2020 - 12.2020
- Made and served specific cafe beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
RECEPTIONIST
CHERLOCK HOTEL
02.2019 - 08.2019
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions.
- Confirmed appointments, communicated with clients, and updated client records.
01.2012
- ENGLISH SUMMER COURSE AT STAFFORD HOUSE INTERNATIONAL CANTERBURY ENGLAND
01.2011
- EXCHANGE STUDENT AT SOUTH DEVON COLLEGE ENGLAND
Education
Business Administration -
Mae Fah Lung University
Chiang Rai, ThailandSkills
- Communication Skills (Thai native speaker, English)
- Barista Skill
- Process Monitoring and Improvement
- Performance Improvement
- Teamwork and Collaboration
Coursework
- Responsible Service of Alcohol (RSA)
- Liquor Approved Manager, QLD
- Basic Barista Skills
Personal Information
Nationality: Thai
Certification
NSW RSA
Timeline
Food and Beverage Attendant
Park Hyatt Sydney
10.2023 - Current
DUTY SUPERVISOR
PALM HOUSE, THE VILLE RESORT AND CASINO
11.2022 - 09.2023
ROOM SERVICES DUTY SUPERVISOR
THE VILLE RESORT AND CASINO
11.2022 - 09.2023
BAR STAFF AND FOOD RUNNER
THE KINGSTON HOTEL
05.2021 - 10.2022
ALL ROUNDER
SOBO JAPANESE CAFE
05.2021 - 10.2022
CONTENT MODERATOR
CONCENTRIX
01.2021 - 01.2022
BARISTA
COFFEE SHOP
02.2020 - 12.2020
RECEPTIONIST
CHERLOCK HOTEL
02.2019 - 08.2019
01.2012
01.2011
Business Administration -
Mae Fah Lung University
NSW RSA
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