Phoebe Chaplin

• Kept track of customer orders efficiently, minimising errors and ensuring accuracy upon delivery or pickup.
• Enhanced communication, relaying important information from tradespeople to project managers.
• Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
• Developed rapport with regular customers by remembering their names and preferences, fostering loyalty within the establishment's patron base.
• Spoke with peers to verify task completion, meeting tight deadlines, and schedules
• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

(I recently obtained my previous position at Jeanswest that i had in 2019)

• Multitasking and Time Management
• Item Ticketing and Pricing
• Merchandising and Display
• Meeting KPIs
• Safe Equipment Handling
• Store Opening and Closing
• Balanced and organized cash register by handling cash, counting change and storing coupons
• Greeted customers, helped locate merchandise and suggested suitable options
• Used POS system to process sales, returns, online orders and gift card activations

(Target closed down in Jan 2022 after I went on maternity leave in may 2021)

• Answered customer questions about product availability and shipment times
• Managed incoming calls each day with utmost professionalism and knowledgeable service
• Submitted completed orders quickly to maximize delivery efficiency
• Proved successful working within tight deadlines and fast-paced atmosphere
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
• Checked inventory and selected products from specific locations based upon availability
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
• Picked and packed order items.

(Due to health reasons and cost i had to leave this position)

• Recorded expenses and maintained accounting records
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system to improve document organization and management
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Handled reporting, filing and collections paperwork for credit group
• Prepared and distributed monthly statements of accounts.

• Greeted customers, helped locate merchandise and suggested suitable options
• Used POS system to process sales, returns, online orders and gift card activations
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Completed point of sale opening and closing procedures
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
• Assisted customers with prompt and polite support in-person and via telephone
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.