Phoebe Chen
Canberra
Summary
I’m a detail-oriented and compassionate professional with a PhD background and solid experience in administration, research, and case coordination. I enjoy helping people navigate complex situations with clarity and empathy. I’m confident working with detailed information, managing sensitive matters, and maintaining accurate records. I value teamwork, communication, and continuous learning, and I’m motivated by work that makes a real difference to people’s lives.
Overview
12
12
years of professional experience
Work History
Administrative Assistant & Pre-recording Reader
1RPH Radio Station
03.2025 - Current
- Managed volunteer records by extracting key data from emails and maintaining detailed Excel databases.
- Assisted in preparing the 2025 organisational budget and initiated a new sponsorship program for 1RPH.
- Read and edited pre-recorded book sessions for community listeners
- Demonstrated accuracy, accountability, and sensitivity when handling internal communications and external relations.
Founder & Director
BunnyLiterature Reading Courses Club
12.2018 - Current
- Built and managed a 5,000-member educational community, overseeing end-to-end course operations.
- Designed structured reading programs and managed large-scale participant records and feedback.
- Drafted official communications, policy summaries, and analytical reports for long-term project evaluation.
- Coordinated across platforms to ensure consistency in information flow and user engagement.
Editor & Academic Consultant
Chongqing Jiaotong University Press
09.2013 - 09.2017
- Edited and proofread academic and legal-style publications with a focus on compliance and clarity.
- Supported editorial workflows requiring legislative precision, process consistency, and multi-party collaboration.
Lecturer – Western Literature
Chongqing Jiaotong University
09.2014 - 09.2015
- Designed and delivered analytical lectures, managing diverse student groups and administrative coordination.
- Evaluated case-based scenarios in literature and taught complex interpretive frameworks—skills transferable to case review and decision analysis.
Education
PhD Candidate - English Literature
Australian National University
10.2025
MA - English Literature
Southwest University
BA - English
Sichuan University
Skills
- Case Management & Legislative Interpretation
- Data Analysis & Report Writing
- Customer Communication & Conflict Resolution
- Information Compilation & Record Management
- Administrative Support & Process Coordination
- Policy Research & Compliance Understanding
- Office & Case Management Tools: Excel, Word, Teams, SharePoint, Outlook
- Analytical Tools: Qualitative Data Analysis, Google Analytics
- Content Systems: WordPress, Adobe, Canva
- Other Skills: High-level written communication, data compilation, report writing
Timeline
Administrative Assistant & Pre-recording Reader
1RPH Radio Station
03.2025 - Current
Founder & Director
BunnyLiterature Reading Courses Club
12.2018 - Current
Lecturer – Western Literature
Chongqing Jiaotong University
09.2014 - 09.2015
Editor & Academic Consultant
Chongqing Jiaotong University Press
09.2013 - 09.2017
MA - English Literature
Southwest University
BA - English
Sichuan University
PhD Candidate - English Literature
Australian National University
Highlights of Alignment with CSC Role
- Demonstrated case management experience through administrative coordination, academic editing, and volunteer program oversight.
- Proven legislative and procedural interpretation skills through PhD research and editing work requiring rigorous analytical precision.
- Strong customer service and empathy, evident in community work and student engagement.
- Experienced in data entry, record-keeping, and cross-department communication, all essential for CSC’s Reconsiderations team.
Awards & Achievements
China National Scholarship (Top 0.2%), Champion, National Entrepreneurship Competition (1/155 teams), Champion, Venture Contest of Sichuan University