Phoebe Collett
Melbourne
Summary
Dynamic Universal Banker Associate at NAB with a proven track record of delivering exceptional customer service, whilst maintaining compliance. Skilled in risk management and adept at resolving complex issues efficiently. Recognized for leadership and teamwork, fostering a customer-centric environment while supporting new team members in their growth.
Overview
5
5
years of professional experience
Work History
Universal Banker Associate
NAB
Melbourne
08.2023 - Current
- I deliver exceptional customer service while working efficiently in a high-demand environment.
- Demonstrated flexibility and adaptability while working on multiple tasks.
- Seconded in NAB Connect leadership on multiple occasions.
- Compliance and risk management.
- Ability to retain multiple skill sets and stay updated with processes within business care.
NAB Connect Servicing
NAB
Melbourne
03.2022 - 08.2023
- Delivered exceptional customer service while staying compliant and efficient.
- Following up on complex customer issues, and ensuring there is a resolution by the end of the day.
- Assisted multiple stakeholders with their clients' needs to ensure NAB delivers the most customer-centric experience.
- Supported New to Bank in their early stages of their NAB career.
Assistant Manager
KFC
Melbourne
01.2020 - 03.2022
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Certificate IV - Human Resource Management
Swinburne University of Technology
Melbourne, VICSkills
- Honesty
- Kindness
- Fairness
- Social intelligence
- Teamwork
- Leadership
- Perseverance
Timeline
Universal Banker Associate
NAB
08.2023 - Current
NAB Connect Servicing
NAB
03.2022 - 08.2023
Assistant Manager
KFC
01.2020 - 03.2022
Certificate IV - Human Resource Management
Swinburne University of Technology
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