Phoebe Rose Lewney
Glenelg,SA
Summary
Compassionate professional recognised for delivering exceptional customer experiences. Strong adaptability to diverse situations and dedication to achieving team goals. Proven ability to foster positive interactions and enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Coles
Warradale, SA
10.2021 - Current
- Obtained the customer service supervisor role in 2023.
- Provided guidance and support to junior coworkers, including coaching and mentoring.
- Implemented changes that improved operational processes and increased customer satisfaction levels.
- Assisted customers with payment processing, returns, refunds, or exchanges.
- Greeted customers and provided friendly customer service.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Op Shop Retail Volunteer
RSPCA
Glenelg, SA
12.2021 - 03.2022
- Maintained cleanliness of the retail floor and work area by sweeping, vacuuming, dusting and mopping as needed.
- Worked collaboratively with colleagues to achieve common goals.
- Friendly and approachable for customers.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Nursing -
Flinders University
Adelaide09-2027
Highschool Graduate -
Brighton Secondary School
Brighton, SA11-2023
Skills
- Customer service
- Communication skills
- Patience and composure
- Problem-solving
- Team leadership
- Empathy and compassion
Accomplishments
- Chairperson of the Student Wellbeing Team in year 12 at Brighton Secondary School
- Leadership Award 2023
- Psychology Achievement Award 2023
Reference
Available upon request
Certification
- NDIS worker check
- Working with children check
- Basic Life Support and Manual Handling Certificate
- Vulnerable Person Related Employment Screening Check
Timeline
Op Shop Retail Volunteer
RSPCA
12.2021 - 03.2022
Customer Service Cashier
Coles
10.2021 - Current
Bachelor of Nursing -
Flinders University
Highschool Graduate -
Brighton Secondary School
Similar Profiles
Thomas RobinsonThomas Robinson
Customer Service Cashier at ColesCustomer Service Cashier at Coles
RAMAN SIDHURAMAN SIDHU
Customer Service Representative at ColesCustomer Service Representative at Coles
CHELSIE DE LEONCHELSIE DE LEON
TEAM MEMBER at ColesTEAM MEMBER at Coles
Gabriele ParadineGabriele Paradine
Bakery Assistant at ColesBakery Assistant at Coles
Anton WilliamsAnton Williams
Associate Director at ENCORE Real Estate & SA Wealth GroupAssociate Director at ENCORE Real Estate & SA Wealth Group