PHOEBE ROLLEN
Sydney,NSW
Summary
Forward-thinking Operations Specialist bringing over 8 years of expertise in customer service, administration and sales coordination for healthcare and F&B sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Excel and MS Word, Ax Dynamics, Power point. Honest, dedicated worker who puts the job first. I care deeply about efficiency, effectiveness and quality of work. My work is a representation of myself, and I accept nothing less than greatness.
Overview
8
8
years of professional experience
Work History
Administrator & Sales Coordinator
A70 INVESTMENT IN COMMERCIAL ENTERPRISE
2022.09 - Current
- Participating in Tenders in private or government sectors in UAE, United Nations and other international Tender websites.
- Finding manufacturers and communicating with them to become a partner for health care & food and Beverage.
- Making quotation, Invoice, & brochures
- Creating agreements and contracts
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Maximized branding outreach by facilitating marketing initiatives.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Aided colleagues, managers and customers through regular communication and assistance
- Targeted new customers to grow geographic reach and increase revenue
Purchasing Officer
New Fujairah Hospital
2018.11 - 2022.09
- Received request from all departments of the hospital particularly for Medical consumables & disposables, Surgical instruments, medical device & medical equipment
- Obtain price quotes from different suppliers
- Negotiate with vendors to obtain product and services information such as price, availability and delivery schedule
- Tracking orders and ensure timely deliveries and quality of product
- Organized and updates data base purchased requisition from end user
- Responsible for data entry filing and paper work
- Provide administrative support in any areas
- Submitting documents in Ministry of health for approval
- Making outbound and In-bound phone calls
- Processing request for Maximum of 20 days
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current
- Implemented policies to reduce cost and eliminate waste
- Tracked inventory shipments and prepared spreadsheets detailing item information
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Administered project-based data entry assignments within Ax-dynamics, and Excel
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Reviewed proposals, qualified vendors and recommended optimal suppliers
- Maintained complete documentation and records of all purchasing activities
- Sourced vendors, built relationships and negotiated prices
- Devised and executed annual purchasing plans and contracts
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions
- Performed monthly reconciliation of open purchasing orders
- Wrote standard operating procedures for department
- Used Ax Dynamic to authorize and monitor purchase orders and consumables
- Coordinated paperwork, updated spreadsheets and maintained permanent records
- Decreased material expenses by 80% by managing tracking and supply
- Identified and targeted critical procurement issues
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors
- Assessed areas of service concern and developed improvement plans
- Established clear lines of communication between business and clients.
Online ESL Teacher
51 Talk
2017.09 - 2018.10
- In 51 talk Philippines
- Teaching Chinese Student how to pronounce words properly
- Teaching proper construction of grammar
- Creating manipulatives to use in teaching
- Improving their communication skills through socializing and connecting with student
- Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test abilities
- Participated actively in course discussions, promoting students to participate and interact with one another
- Identified and addressed problems with course content or technology
- Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills
- Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat
- Combined students' personal interests with lesson objectives to create student- specific activities
- Communicated with students using 51talk online web or online learning platforms, webcams and headphones
- Identified, selected and modified instructional resources to meet needs of each individual student
- Used online platform to complete mid-term and end-of-year student performance and assessment reports
Trusted Advisor
American Telephone and Telegraph
2015.04 - 2017.08
- Sykes Philippines Cebu City
- Answered phone and assisted customers with initial inquiries
- Data entry using Microsoft word, Microsoft excel, and making power point
- Educated new customers by answering product and service questions
- Trouble shoot their phones
- Activating new device
- Processing payment
- Explaining and selling new products
- Answered outbound calls for minimum of 30 and maximum 60 calls per day
- Mentoring new agents
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes
- Led projects and analyzed data to identify opportunities for improvement
- Resolved problems, improved operations and provided exceptional service
- Managed on-site evaluations, internal audits and customer surveys
- Identified issues, analyzed information and provided solutions to problems
- Conducted research, gathered information from multiple sources and presented results
Education
Bachelor of Science - Criminology
Yllana Bay View College
Pagadian City, Philippines04.2014
Skills
- Bid coordination
- Vendor sourcing
- Document preparation
- Contract Negotiation
- Excellent verbal/written
- Communication
- Strategic planning
- Procurement and logistics. Organized and effective professional well-versed in using proven
- Costs. Dedicated to strengthening and maintaining vendor relations through outstanding
- Communication and human relations skills. Experienced Purchasing professional with top-notch
- Multiple Priorities Management
- Customer Service
- Administrative and Clerical Support
- Graphics Creation
- Communication skills paired with organized nature and advanced problem-solving strengths.
- Activities to maintain optimal inventory.
- MS Office
- Information Confidentiality
- Attention to Detail
- Project Management
- Office administration
- Operations oversight
Timeline
Administrator & Sales Coordinator
A70 INVESTMENT IN COMMERCIAL ENTERPRISE
2022.09 - Current
Purchasing Officer
New Fujairah Hospital
2018.11 - 2022.09
Online ESL Teacher
51 Talk
2017.09 - 2018.10
Trusted Advisor
American Telephone and Telegraph
2015.04 - 2017.08
Bachelor of Science - Criminology
Yllana Bay View College
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