Phoeby Torrijos
Perth,WA
Summary
Polite and accommodating worker bringing 7 years of experience in hospitality settings. Sincere and helpful when working with other employees as well as good customer service skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Drift Kitchen
Scarborough, WA
06.2021 - 01.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Prepared and served hot or cold beverages.
- Ordered and received supplies to restock beverage items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Disability Support Worker
RSS
Perth, WA
06.2022 - 09.2023
- Assisted in developing self-care skills such as personal hygiene practices.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported patients safely to social activities and doctors appointments.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Helped disabled persons access community resources such as housing options or job training programs.
Cleaner in Nursing Home
Blue Collar
Perth, WA
04.2021 - 04.2022
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Sanitized all common surfaces with approved disinfectants to prevent the spread of germs and bacteria.
Waitress Supervisor
Pear'Fect' Pantry
Perth, WA
01.2018 - 11.2021
- Served high volume of tables at once and simultaneously supervised serving staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Shenton College
Shenton Park, WA11-2020
Skills
- Staff Development
- Performance Management
- Time Management
- File Organization
- Customer Service
- Inventory Control
- Appointment Confirmation
- Staff Management
- Filing
Certification
- Cert IV in Business
- Cert IV in hospitality
- First Aid
References
References available upon request.
Timeline
Disability Support Worker
RSS
06.2022 - 09.2023
Manager
Drift Kitchen
06.2021 - 01.2024
Cleaner in Nursing Home
Blue Collar
04.2021 - 04.2022
Waitress Supervisor
Pear'Fect' Pantry
01.2018 - 11.2021
High School Diploma -
Shenton College
- Cert IV in Business
- Cert IV in hospitality
- First Aid
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