Phoo Nay Chi Oo
Melbourne,Victoria
Summary
Skilled in communicating with guests to offer great services, personal communication with the customers, especially focusing on the services we provide to make sure that the guest's stay is smooth.
Overview
1
1
year of professional experience
Work History
Guest Service Agent
Melbourne Marriott Hotel
02.2023 - Current
- Greeting guest when their enter the hotel, assist them with checking in and checking out, collecting deposits and payments.
- Answer phone calls and assist the guests if they need any additional assistance.
- Handle guest complaints immediately and give solutions to make sure that the guest's stay is smooth.
- Work A.M, P.M, and Overnight shifts conducting night audit; checking all revenue and expenses were claimed, credit card reconciliation, preparing reports for next day.
Guest-service-agent
Novotel Melbourne On Collins
08.2022 - 02.2023
- Assist the guests with checking in and checking out, while handling their requests and inquiries.
- Answer phone calls and assist the guests if they need any additional assistance.
- Handle guest complaints immediately and give solutions to make sure that the guest's stay is smooth.
Education
No Degree - Hospitality Management
Melbourne Polytechnic
Preston, VIC12.2025
Cert IV in Marketing And Communication
Melbourne Polytechnic
Preston, VIC11.2022
High School Diploma -
Basic Education High School No.2 Sangyoung
Yangon, Myanmar03.2019
Skills
- Guest service and assistance
- Membership Registrations
- Listening skills
Timeline
Guest Service Agent
Melbourne Marriott Hotel
02.2023 - Current
Guest-service-agent
Novotel Melbourne On Collins
08.2022 - 02.2023
No Degree - Hospitality Management
Melbourne Polytechnic
Cert IV in Marketing And Communication
Melbourne Polytechnic
High School Diploma -
Basic Education High School No.2 Sangyoung
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