Phu Le
Springvale,Victoria
Summary
Experienced customer service with over 3 years of experience in fast food restaurant and dessert restaurant. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service
KFC
Keysborough, VIC
12.2020 - Current
- Working as a host, top priority is customer service
- Working as a cooker, responsible for the food
- Cross-trained and provided back up for customer service managers.
- Implemented and developed customer service training processes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
Chief Assistant
Dessert By Night
Springvale, VIC
03.2021 - 01.2022
- Dessert by night. Responsible for cooking the dessert preparation.
- Have experience with customer service and cooking.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Responsible for the drinks and customer service such as cashier and waiter
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
No Degree -
Keysborough Secondary College Banksia
Skills
- Attention to Detail
- Excellent Communication
- Cultural Awareness
- Dependable and Responsible
- Active Listening
- Decision Making
- Problem-Solving
Additional Information
- School: , Keysborough secondary school Banksia (ph: (03) 9546 4144) Currently in year 11
Timeline
Chief Assistant
Dessert By Night
03.2021 - 01.2022
Customer Service
KFC
12.2020 - Current
No Degree -
Keysborough Secondary College Banksia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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