Phumudzo Netshapapame

As the leader of a team of three geologists tasked with ensuring retention and customer growth, your role involves a range of responsibilities aimed at providing exceptional support and guidance to mining customers in leveraging Hexagon solutions. The responsibilities include:

Collaboration with Regional AMs/BDMs:

Work closely with regional Account Managers (AMs) and Business Development Managers (BDMs) to understand customer needs and requirements.
Assist in defining and scoping technology solutions tailored to meet the specific needs of mining customers.

Trusted Advisor for Customers:

Act as the primary point of contact and trusted advisor for customers, ensuring that Hexagon solutions align with and address their needs effectively.
Provide expert guidance and advice to customers throughout the pre-sales and post-sales process, ensuring they understand the value proposition of Hexagon solutions.

Post-Sale Support and Guidance:

Offer guidance and support to customers post-sale, ensuring they successfully implement and utilize Hexagon solutions to their full potential.
Assist customers in overcoming any challenges or obstacles they may encounter during the application of Hexagon technologies.

Proactive Customer Care:

Engage in proactive customer care initiatives to facilitate the successful adoption and ongoing usage of Hexagon solutions.
Regularly check in with customers to address any concerns, provide assistance, and ensure their satisfaction with Hexagon products and services.

Identifying Opportunities for Value Enhancement:

Continuously assess customer needs and operations to identify opportunities for enhancing the value derived from Hexagon solutions.
Proactively suggest ways in which customers can optimize their operations and gain additional value from Hexagon technologies.

Cross-Sell and Upsell Opportunities:

Identify opportunities for cross-selling and upselling additional Hexagon technologies or services to existing customers.
Collaborate with Account Managers and Business Development Managers to capitalize on these opportunities and expand the scope of services within customer accounts

• As the key contact for all technical presale assessments and evaluations, the role is critical in ensuring that potential customers receive accurate and comprehensive information about Hexagon solutions. The responsibility include:
  
  Technical Presale Assessments and Evaluations:
  
  Serve as the role is critical in ensuring that potential customers receive accurate and comprehensive information about Hexagon solutions. Here's how you can fulfill this responsibility effectively:
  
  Technical Presale Assessments and Evaluations:
  
  Serve as the primary point of contact for technical presale assessments and evaluations.
  Collaborate closely with the sales team to gather requirements and understand customer needs.
  Conduct thorough assessments of customer requirements and evaluate how Hexagon solutions can meet those needs effectively.
  Technical Product Demos and Customer RFx Responses:
  
  Assist the sales team in conducting technical product demonstrations for potential customers.
  Support the preparation and submission of responses to Requests for Quotation (RFQ), Requests for Proposal (RFP), and Requests for Information (RFI) by providing technical expertise and insights.
  Leading Small Assessments (Process Audits):
  
  Lead small assessments, such as process audits, to identify areas where Hexagon solutions can improve operational efficiency and address specific pain points for customers.
  Work closely with customers to understand their existing processes and workflows, and propose tailored solutions to enhance productivity and performance.
  Assisting Product Development Team:
  
  Collaborate with the product development team to provide insights and feedback gathered from customer engagements.
  Assist in documenting customer requests for enhancements (RFEs) to Hexagon solutions, ensuring that customer feedback is accurately captured and prioritized in the product development roadmap.
  Client Engagements and Documentation:
  
  Engage directly with clients to understand their technical requirements and challenges.
  Document client engagements thoroughly, capturing key insights, requirements, and feedback to inform product development and enhance customer satisfaction.
  Continuous Learning and Improvement:
  
  Stay updated on the latest developments in Hexagon technologies and solutions.
  Continuously enhance your technical expertise to better support the sales team and effectively address customer needs and inquiries

• The role provides global technical support for Hexagon Mine Planning clients, your responsibilities encompass a range of tasks aimed at ensuring clients receive optimal support and training for Hexagon's MinePlan suite of products. Here's how you fulfill these tasks effectively:
  
  Troubleshooting Mine Planning Software:
  
  Serve as the primary point of contact for clients experiencing technical issues with Hexagon's MinePlan suite of products.
  Diagnose and troubleshoot software issues promptly and effectively, employing your technical expertise to resolve client concerns in a timely manner.
  Collaborate with internal technical teams and developers as needed to address complex technical issues and provide solutions to clients.
  Training Clients on MinePlan Suite of Products:
  
  Conduct comprehensive training sessions for clients on how to effectively utilize the MinePlan suite of products.
  Develop training materials and resources tailored to the specific needs and skill levels of clients, ensuring they gain proficiency in using Hexagon's software solutions for mine planning.
  Provide ongoing support and guidance to clients as they implement and integrate MinePlan products into their workflows.
  Scoping and Estimating Implementation and Training Services:
  
  Collaborate with clients to understand their implementation needs and requirements.
  Scope out the necessary implementation and training services based on client specifications, taking into account factors such as project scope, timeline, and resources required.
  Provide accurate estimates for the implementation and training services, ensuring alignment with client expectations and project budgets.
  Global Technical Support:
  
  Offer technical support to clients across various geographic regions, leveraging your expertise to address diverse client needs and challenges.
  Communicate effectively with clients remotely or onsite, depending on the nature of the support required and client preferences.
  Maintain a high level of responsiveness and availability to ensure clients receive timely assistance and support, regardless of their location.
  Continuous Improvement and Knowledge Sharing:
  
  Stay updated on the latest developments and enhancements to Hexagon's MinePlan suite of products.
  Continuously enhance your technical skills and knowledge through training and professional development opportunities.
  Share insights and best practices with colleagues and clients to foster a culture of continuous learning and improvement.

• As the individual responsible for all mine planning functions at the Richards Bay Minerals operations, the role involved a diverse range of responsibilities aimed at optimizing mine production and ensuring efficient operations. Here's how you fulfilled your responsibilities:
  
  Mine Planning Functions:
  
  Overseeing all aspects of mine planning, including short-term and long-term planning activities.
  Developing mine plans that maximize resource utilization and optimize production efficiency.
  Collaborating with cross-functional teams to ensure alignment of mine plans with overall operational objectives.
  Analysis of Mine Production Data:
  
  Analyzing mine production data to extract meaningful insights and generate management information.
  Identifying trends, patterns, and areas for improvement in mine production processes.
  Providing management with actionable recommendations based on data analysis to enhance operational performance.
  Development of Mine Production Budgets:
  
  Assisting in the development of mine production budgets by providing input on production targets, resource requirements, and cost estimates.
  Ensuring that mine production budgets are realistic, achievable, and aligned with strategic objectives.
  Monitoring actual performance against budgeted targets and implementing corrective measures as needed to ensure adherence to financial targets.
  Manipulation of Mining Block Models:
  
  Manipulating mining block models to simulate various mining scenarios and optimize resource extraction.
  Performing geological and geotechnical analyses to inform block model adjustments and optimize mine design.
  Collaborating with geologists, engineers, and other stakeholders to ensure that mining block models accurately reflect geological conditions and mining constraints.
  Continuous Improvement Initiatives:
  
  Identifying opportunities for process improvement and operational optimization within the mine planning function.
  Implementing best practices and innovative techniques to enhance mine planning efficiency and effectiveness.
  Participating in regular reviews and audits to assess the performance of mine planning processes and identify areas for enhancement.
  Cross-Functional Collaboration:

Working closely with stakeholders across various departments, including geology, engineering, operations, and finance, to ensure alignment of mine planning activities with overall business objectives.
Facilitating communication and collaboration between different functional teams to address interrelated issues and drive collective success.

• As a graduate-level employee at Anglo American's coal division, the role included diverse roles and responsibilities across different facets of mining operations. Below is a breakdown of the responsibilities:
  
  Shift Management at Goedehoop Colliery:
  
  Managed shifts in two underground production sections at Goedehoop colliery.
  Oversaw day-to-day operations, including production activities, safety protocols, and workforce management.
  Ensured adherence to production targets, quality standards, and operational procedures.
  Shift Management at Isibonelo Colliery:
  
  Managed shifts in two opencast loading operations at Isibonelo colliery.
  Supervised loading activities, equipment utilization, and material handling processes.
  Implemented safety measures and quality control protocols to optimize production efficiency and minimize downtime.
  Rock Engineering and Mine Planning Expertise:
  
  Provided expertise in rock engineering and mine planning to various Anglo Coal business units.
  Conducted geological and geotechnical assessments to evaluate mining conditions and mitigate potential risks.
  Contributed to the development of mine plans, including design of mining layouts, sequencing of production activities, and optimization of resource utilization.
  Collaborated with cross-functional teams to integrate rock engineering considerations into mine planning processes and ensure alignment with operational objectives