Phuong Anh Hoang
Cabramatta West,NSW
Summary
Dynamic and customer-focused professional with a proven track record at An Viet Restaurant and Mumulife. Excelled in high-pressure situations, demonstrating exceptional multitasking and team collaboration skills. Achieved increased efficiency and customer loyalty through effective complaint resolution and maintaining high cleanliness standards.
Business professional with keen eye for administrative excellence and customer service. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
2
2
years of professional experience
Work History
Waitress & Cashier
An Viet Restaurant
Chatswood, NSW
11.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Responded to inquiries from callers seeking information.
Retail Worker
Mumulife
Cabramatta
09.2023 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Payment processing
- Cleanliness
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Retail Worker
Mumulife
09.2023 - 12.2023
Waitress & Cashier
An Viet Restaurant
11.2022 - Current