PHUONG KHANH NGUYEN
Yagoona,NSW
Summary
Hardworking College Student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of the task. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients and colleagues. Patient-care oriented, bringing forth a compassionate and friendly attitude. Highly organized, and skilled in written and verbal communication. Personable administrative professional dedicated to cultivating positive client, staff and management connections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Vital Home Health Services
Burwood
01.2023 - Current
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Conducted research projects related to nursing practice or health policy issues.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
Waitress Supervisor
JangTaBal Korean BBQ Restaurant
Strathfield, NSW
02.2022 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
Barista
RED coffee
Ashifield
04.2018 - 01.2023
- Remained knowledgeable about food industry trends and cultures
- Adhered to all sanitation and health guidelines
- Brought forth innovative ideas and solutions to problems
- Participated in staff workshops and team-building events.
Receptionist
Nails By Michelle
Greenacre
12.2012 - 01.2023
- Developed and maintained positive client relationships to ensure a high rate of return clients and referrals
- Helped to maintain a clean and inviting salon atmosphere
- Remained flexible, punctual, and adaptable
- Utilized excellent listening skills
- Scheduled all appointments and worked with stylists to ensure schedules were pleasing.
Enrolled Nurse
Prince of Wales Private Hospital
Randwick
04.2021 - 10.2021
- Aimed to continually grow and learn as a Nurse
- Worked as a Student Nurse in the surgical care unit, assisting patients and medical professionals.
Dental Assistant
Family Dental Bankstown
Bankstown
07.2018 - 10.2019
- Worked well independently and as part of a team
- Monitored supply inventory and ordered more tools and products when necessary
- Remained committed to reliability and punctuality
- Effectively prioritized tasks
- Brought forth a strong understanding of human anatomy and oral hygiene.
Libarian
Bankstown Libary
Bankstown
10.2014 - 11.2014
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Worked to achieve high customer satisfaction rates by providing safe and organised environment.
Education
Bachelor of Nursing -
Torrens University
Surry Hills, NSW05-2025
Diploma of Nursing -
Ultimo TAFE
01.2022
Diploma of counselling -
Padstow TAFE
12.2020
Certificate III in Dental Assisting -
Randwick TAFE
12.2018
Graduated from school with an ATAR of 89. -
Bankstown Girls High School
12.2016
Skills
- Customer Service
- Adaptability
- Fast Learner
- Communication Skills
- Excellent Customer Service Skills
- Interpersonal Communication Skills
- Patient Advocacy
- Honesty and Integrity
- Motivated Attitude
- Teamwork Skills
- Attention to Detail
- Team Player
- Spreadsheet development
- Database entry
- Scheduling and calendar management
- Verbal Communication
- Schedule Management
Languages
- English
- Vietnamese
- French
Hobbies and Interests
- Rubik solving
- Drawing
- Reading
Languages
English
Professional
Vietnamese
Professional
French
Limited
Korean
Limited
Certification
- Full Driver License since 2020
- Barista License
- First aid and CPR
- Manual Handling
- Blood Management
- NDIS
Timeline
Office Administrative Assistant
Vital Home Health Services
01.2023 - Current
Waitress Supervisor
JangTaBal Korean BBQ Restaurant
02.2022 - Current
Enrolled Nurse
Prince of Wales Private Hospital
04.2021 - 10.2021
Dental Assistant
Family Dental Bankstown
07.2018 - 10.2019
Barista
RED coffee
04.2018 - 01.2023
Libarian
Bankstown Libary
10.2014 - 11.2014
Receptionist
Nails By Michelle
12.2012 - 01.2023
Bachelor of Nursing -
Torrens University
Diploma of Nursing -
Ultimo TAFE
Diploma of counselling -
Padstow TAFE
Certificate III in Dental Assisting -
Randwick TAFE
Graduated from school with an ATAR of 89. -
Bankstown Girls High School
- Full Driver License since 2020
- Barista License
- First aid and CPR
- Manual Handling
- Blood Management
- NDIS
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