Phuong Uyen (Jane) Le
Melbourne,VIC
Summary
I am currently an International student at RMIT University. I have experience in customer services and I would like to find a job related to retail, FOH staff/casual. I am available all the time. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Anh Tuk Vietnamese restaurant
02.2020 - 03.2020
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Answered questions regarding menu items, special offers and other restaurant information.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
Front of House Staff Member
Rice workshop at Highpoint
07.2020 - 12.2020
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Provided exceptional customer service to ensure satisfaction.
Front of House Staff Member
Sapa Hills Vietnamese restaurant
12.2020 - 12.2021
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Handled cash register transactions for both dine-in and take-out orders.
Kitchen helper
Tetsujin Japanese Restaurant
12.2021 - 09.2022
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
- Organized all storage areas in an efficient manner to maximize space utilization.
Front of House Staff Member
SpudBar South Yarra
07.2023 - 08.2023
- Assisted with food preparation tasks as needed.
- Greeted customers and answered questions about menu items.
- Followed up with customers after their meal to ensure satisfaction.
Retail - Cashier - Customer Service
LE REVE PATISSERIE PTY. LTD.
3166, Victoria
11.2023 - Current
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
Education
Year 9,10,11 -
Collingwood College
Collingwood, Vic01-2019
Year 12 -
Wurun Senior Campus
Fitzroy North, Vic01.2022
Bachelor of Communication -
RMIT University
Melbourne CBD03-2023
Skills
- Time management
- Willingness to learn
- Handling Complaints
- Order Taking
- Table Setting
- Money Handling
- Team Collaboration
- Complaint Handling
- Product Merchandising
- Complex Problem-Solving
- Merchandising proficiency
- Processing payments
- Visual Merchandising
- Cash Handling
- Stock management
Available
- Monday: Available
- Tuesday: Available
- Friday: Available
- Saturday: Available
- Sunday: Available
Timeline
Retail - Cashier - Customer Service
LE REVE PATISSERIE PTY. LTD.
11.2023 - Current
Front of House Staff Member
SpudBar South Yarra
07.2023 - 08.2023
Kitchen helper
Tetsujin Japanese Restaurant
12.2021 - 09.2022
Front of House Staff Member
Sapa Hills Vietnamese restaurant
12.2020 - 12.2021
Front of House Staff Member
Rice workshop at Highpoint
07.2020 - 12.2020
Front of House Staff Member
Anh Tuk Vietnamese restaurant
02.2020 - 03.2020
Year 9,10,11 -
Collingwood College
Year 12 -
Wurun Senior Campus
Bachelor of Communication -
RMIT University