Pia Hansen
Retail Manager
New Auckland
Summary
Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills. Offering collaborative abilities to optimize overall store sales.
Overview
28
28
years of professional experience
Work History
Retail Manager
Clinton Foodworks/ Hansen's Grocery Store
Gladstone
01.1997 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Decreased inventory shrinkage, daily cash discrepancies by closely monitoring daily operations.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Analyzed sales data, and profit and loss statements to compose store budget.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
- Organized meetings for up to 20 staff members to discuss upcoming promotions, key strategies and tasks.
Floral Designer
Lou And Leigh Floral Designs
Gladstone
02.2019 - Current
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Imparted knowledge on plants and flowers to customers.
Education
Food Safety Certificate - Food Safety Certificate
William Angliss Institute of TAFE
Qld07.2007
High School Diploma -
Gladstone State High School
Gladstone, QLD10.1993
Skills
- Financial Statement Review
- Originality and Creativity
- Finance and Accounting Oversight
- POS Inventory System Operation
- Cash Counting
- Waste Management and Reduction
- Employee Performance Reviews
- Desktops, Laptops and Mobile Devices
- Team Meetings
- Word Processing
- Payroll Administration and Timekeeping
- Customer Inquiries
- Administrative Management
- Business Leadership
Timeline
Floral Designer
Lou And Leigh Floral Designs
02.2019 - Current
Retail Manager
Clinton Foodworks/ Hansen's Grocery Store
01.1997 - Current
Food Safety Certificate - Food Safety Certificate
William Angliss Institute of TAFE
High School Diploma -
Gladstone State High School
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