PIERC DANI
Sydenham,VIC
Summary
Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AIA International
05.2023 - 11.2023
- Provide assistance to Life Insurance Policy holders and agents, being first point of contact for enquiries on policies and statements.
- Communicating active and inactive policy details to members and upper management.
- Overseeing appointments and follow-ups for clients who's policies have lapsed or become inactive.
- Updating client agents with Policy changes and or amendments, providing updated paperwork and references.
Funding Assistant
MSI Australia
06.2022 - 06.2023
- Provided general funding advice to clients who cannot access sexual heath appointments due to financial reasons
- Oversee funded clients ensuring procedures are booked in established KPI's
- Train employees on funding procedures and policy's.
- Manage approximately 40+ inbound and outbound sexual health enquiries
and bookings per day. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Floor Manager
McDonald's
02.2018 - 06.2021
- Trained new employees on store policies and procedures
- Established objectives to offer team member clear roadmap to help achieve overall goals
- Maintained and organised stock orders and deliveries, ensuring all staff are provided with necessary resources to run a fully operational restaurant.
- Maintained OHS and Covid Safety procedures.
Education
Diploma of Business -
Victoria University
Melbourne, VIC11.2022
Skills
- Ability to work under pressure
- Administrative skills
- Organisational Skills
- Customer Service
- Time Management
- Leadership and Teamwork
Timeline
Customer Service Representative
AIA International
05.2023 - 11.2023
Funding Assistant
MSI Australia
06.2022 - 06.2023
Floor Manager
McDonald's
02.2018 - 06.2021
Diploma of Business -
Victoria University