Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Pietra Maroun

Epping,VIC

Summary

Dedicated and empathetic customer service professional with nearly three years of experience delivering exceptional support to customers during retail assistant work. Proven track record of consistently exceeding customer expectations through active listening, problem-solving, and effective communication. I am currently looking for a new position to fill in order to expand my skills and knowledge for the future. Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Chemist Warehouse
10.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Dealt actively with customers, being attentive, friendly, and responsive to their needs is essential.
  • Able to engage with customers, understand their needs, and provide exceptional service will be highly valuable in a hospitality role.
  • The ability to adapt to changing circumstances and handle unexpected situations is important in both retail and hospitality, especially in fast-paced environments.
  • Payed close attention to details, such as getting maintaining cleanliness, and ensuring guest satisfaction.
  • Had a good understanding of products and what to recommend to various customers
  • Maintained a positive and welcoming attitude contributing to a pleasant atmosphere and enhances the guest experience.
  • Able to work efficiently under pressure independently as well as team work

Restaurant Waitress

˙House Of Oregano
02.2020 - 07.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Education

Diploma of Business - Business

RMIT University
Melbourne, VIC
11.2023

Skills

  • Available Nights, Weekends and Holidays
  • Price Memorization
  • Excellent verbal and written communication skills
  • Strong active listening abilities
  • Proficient in handling customer inquiries and resolving issues
  • Skilled in building fostering positive customer relationships

Accomplishments

  • During

Languages

Arabic
Professional Working

Timeline

Retail Sales Assistant

Chemist Warehouse
10.2021 - Current

Restaurant Waitress

˙House Of Oregano
02.2020 - 07.2021

Diploma of Business - Business

RMIT University

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Pietra Maroun