Ping Wang
Sydney,NSW
Summary
Senior IT Project Manager with 20 years of experience in IT and over 5 years of leadership in software project delivery, release management, and service management. Proven track record of driving successful project outcomes using Agile methodologies and a focus on maximizing business value. Skilled in building strong relationships with stakeholders, business partners, and senior leadership, consistently delivering high levels of client satisfaction through exceptional service and timely resolution of complex issues. Demonstrated ability to collaborate with internal teams and third-party vendors to define, develop, and execute strategic business plans and roadmaps. Results-driven professional known for delivering high-impact projects on time and within scope, leveraging strategic planning, execution, and a commitment to team success and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
NSW Electoral Commission
02.2024 - 12.2024
- Led End-to-End Project Delivery: Successfully managed delivery of the Local Government Election portal, overseeing all phases from Build to Go Live and Post-Go Live support.
- Alignment with Business Goals: Ensured project outcomes aligned with client expectations and business objectives throughout the entire lifecycle.
- Cross-Functional Team Leadership: Directed a high-performing team of Business Analysts, Developers, Solution Architects, and Engineers, fostering collaboration, transparency, and accountability.
- Project Planning & Execution: Developed and maintained comprehensive project plans, schedules, and budgets, ensuring timely delivery and quality results.
- Risk & Dependency Management: Identified and mitigated risks, managed project dependencies, and ensured smooth execution without major delays or roadblocks.
- Continuous Improvement: Fostered a culture of innovation and process optimization, encouraging creative problem-solving and ongoing team development.
- Mentorship & Team Development: Provided leadership and mentorship, supporting team members' growth through feedback and professional development opportunities.
- Stakeholder Communication: Delivered clear, transparent project updates to stakeholders and executives, managing expectations and ensuring alignment.
- Scope & Resource Management: Controlled scope creep, maintained project focus, and optimized resources to meet objectives and deadlines.
- Customer Satisfaction: Proactively addressed client concerns, consistently meeting or exceeding expectations and delivering high-quality results.
- Performance Monitoring: Regularly assessed project progress, adjusting schedules and resources as needed to ensure on-time delivery.
- Improved Collaboration: Streamlined communication across teams, enhancing collaboration between development and operations to expedite project timelines.
- Enhanced Team Morale: Promoted an inclusive work environment, improving team engagement and productivity.
- Stakeholder Engagement: Facilitated regular meetings with stakeholders to discuss deliverables, schedules, and address conflicts, ensuring transparency and trust.
SENIOR PROJECT MANAGER
OSF Digital
04.2021 - 09.2023
- End-to-End Agile Project Management: Led complex Salesforce B2C eCommerce projects across Australia, US, Japan, and Europe, driving success from Discovery through Post-Go-Live.
- Agile Leadership: Coached and mentored teams on Agile principles and continuous improvement, fostering a culture of collaboration and self-organization.
- Facilitated Scrum Ceremonies: Managed key Agile ceremonies including Sprint Planning, Daily Stand-ups, Estimations, and Retrospectives, ensuring effective communication and team alignment.
- Impediment Removal: Proactively identified and resolved blockers to maximize team productivity and ensure timely delivery of high-quality outcomes.
- Stakeholder Collaboration: Worked closely with internal teams, clients, and vendors to prioritize the product backlog, ensuring alignment with business objectives and stakeholder expectations.
- Performance Optimization: Monitored project KPIs, implementing adjustments to optimize performance and meet project goals.
- Release Management: Coordinated technical and business release schedules, ensuring seamless delivery and successful releases.
- Comprehensive Project Oversight: Managed all aspects of project delivery, including scope, risks, dependencies, financials, resources, and resource allocation, ensuring projects were completed on time and within budget.
- Cost & Budget Management: Controlled project budgets, tracking expenses and forecasting costs to ensure financial targets were met without compromising quality or delivery timelines.
- Client & Vendor Relationship Management: Cultivated strong relationships with clients and vendors, providing regular updates and transparent reporting to ensure alignment and satisfaction.
- Coaching & Mentoring: Provided career guidance, performance reviews, and mentoring to junior project managers, fostering their professional growth and development.
DELIVERY MANAGER
Accenture Salesforce Business Group
07.2020 - 03.2021
- Strategic Leadership & Delivery Management: Led the end-to-end delivery of the Service Cloud Salesforce solution, from initial concept to successful Go-Live, ensuring alignment with business goals and client expectations.
- Agile Coaching & Process Improvement: Implemented Agile practices, including daily stand-ups, sprint planning, demos, and retrospectives, fostering a culture of continuous improvement to enhance sprint outcomes and overall project efficiency.
- Requirements Gathering & Prioritization: Collaborated with business stakeholders to gather requirements, define project priorities, and write acceptance criteria, ensuring alignment between solution design, testing deliverables, and client objectives.
- Client Relationship Management: Strengthened client relationships through transparent communication of deliverables, proactive risk management, and swift issue resolution, ensuring high client satisfaction and alignment with strategic goals.
- Team Performance & Development: Managed team performance by providing constructive feedback, addressing team dynamics, and fostering professional development to improve productivity and project success.
MANAGED SERVICE DELIVERY LEAD
Accenture Salesforce Business Group
08.2019 - 07.2020
- Strategic Leadership & Team Management: Provided strategic oversight and mentorship to a combined 20-member onshore and offshore Production Support and Agile Delivery teams, ensuring alignment with organizational goals and seamless delivery operations.
- Service Delivery & Relationship Management: Utilized expertise in Service Delivery, Agile methodologies, and leadership to define project scope, goals, and deliverables, ensuring successful outcomes through collaboration with client solution architects, business stakeholders, and vendor partners.
- Mini-Project Oversight: Managed mini-projects within the larger delivery framework, coordinating dependencies with production support and other project teams to ensure timely delivery and software quality during production releases.
- Process Improvement & SOP Management: Led the review and revision of standard operating procedures (SOPs) for development and production activities, driving process improvements that enhanced software quality and ensured on-time project delivery.
- Performance Metrics & Governance: Designed and implemented key performance and quality metrics, leading discussions with end-users, senior stakeholders, and technology teams to ensure SLA compliance and drive continuous improvement.
- Executive Reporting & Change Management: Prepared and presented comprehensive monthly governance reports to client executives, highlighting performance, identifying gaps, and driving change management initiatives to address issues and enhance project outcomes.
SCRUM MASTER
Accenture Salesforce Business Group
02.2019 - 07.2019
- Team Leadership & Agile Implementation: Led and mentored three Scrum teams of 20 onshore and offshore professionals, driving the successful implementation of Agile and Lean frameworks to deliver various AMP products from concept to delivery.
- Agile Delivery & Sprint Management: Expertly managed end-to-end Agile delivery processes, including Sprint Planning, Daily Scrums, Sprint Execution, and Sprint Reviews, ensuring efficient and effective sprint development in a fast-paced environment.
- Agile Ceremonies & Team Coordination: Facilitated key Agile ceremonies such as daily stand-ups, backlog grooming, and sprint retrospectives, fostering team collaboration and ensuring alignment on sprint goals and priorities.
- Conflict Resolution & User Story Management: Coordinated with cross-functional teams to manage user stories, support tickets, and resolve conflicts, improving team performance and delivery capabilities.
- Continuous Improvement & Root Cause Analysis: Conducted root cause analysis to identify inefficiencies and areas for improvement within teams, implementing actionable insights that resulted in increased productivity and higher-quality deliverables.
- Progress Reporting & Stakeholder Communication: Generated and presented weekly delivery progress reports, including burndown charts and key metrics, ensuring stakeholders were consistently informed and aligned with project goals and objectives.
ASSOCIATE ENGINEER MANAGER
Accenture Liquid Studio
02.2017 - 02.2019
- Innovative Solution Development: Led engineering teams in the development of cutting-edge solutions leveraging emerging technologies such as AI, Blockchain, Robotics, AR/VR, and IoT, delivering high-impact results aligned with business objectives.
- Project Delivery & Technology Integration: Successfully delivered projects on time and within scope by harnessing advanced technologies to meet evolving business needs, ensuring seamless integration and value delivery.
- Agile & Lean Methodologies: Applied Agile and Lean Startup methodologies to guide cross-functional teams in dynamic, fast-paced environments, driving efficiency, collaboration, and timely delivery of high-quality solutions.
- Business Opportunity Identification: Drove innovation and creative problem-solving to uncover new business opportunities for Liquid Studio and Accenture, identifying and developing impactful technological solutions that aligned with market needs.
- Cross-Functional Leadership: Fostered a collaborative environment across teams, enhancing communication, performance, and the successful execution of complex projects that pushed the boundaries of technology and business transformation.
FOUNDER & CEO
Healthy Foodie Box
11.2015 - 02.2017
- Strategic Leadership & Overall Accountability: Drove the strategic direction and end-to-end management of the company, overseeing IT (website development/management), marketing (online marketing/PR), sales (telemarketing, partnerships), outsourcing (virtual agents/assistants), sourcing (product supply/negotiation), financial management, operations, logistics, customer support, and product management.
- Team Leadership & Performance Management: Led a diverse team of three, including a part-time Copywriter & Marketing Assistant, an overseas Sales Assistant, and a Logistics Assistant, aligning team efforts with company goals and driving performance toward business growth.
- Brand Growth & Fundraising: Actively participated in startup communities and pitching events to raise brand visibility and secure funding, contributing to the company’s reputation and expanding its network within key industries.
- Revenue Growth & Key Account Acquisition: Achieved a $3,000 monthly recurring revenue, successfully acquiring new clients including Telstra, 4Mation Technologies, and AMP Financials, driving substantial business growth.
- Media Recognition & Mentorship: Featured in Business Insider for notable achievements and contributions to the startup ecosystem. Served as a mentor at various hackathons, sharing expertise and guiding emerging entrepreneurs.
SOFTWARE ENGINEER
Campaign Monitor
07.2006 - 10.2016
SENIOR .NET CONTRACTOR
NRMA – National Road and Motor Services
04.2015 - 12.2015
WEBSITES MANAGER
Credit Corp Financial Service
06.2013 - 11.2014
SOFTWARE ENGINEER CONTRACTOR
IAG – Insurance Australia Group
01.2011 - 06.2013
WEB DEVELOPER
Fairfax Media
08.2007 - 01.2011
SOFTWARE ENGINEER CONTRACTOR
IAG – Insurance Australia Group
04.2007 - 08.2007
SOFTWARE ENGINEER
Touchmark Private Limited
04.2006 - 04.2007
SOFTWARE ENGINEER
Softlaw/IBM
02.2005 - 04.2006
Skills
- Project Delivery
- Scrum Master
- Team Leadership
- People Management
- Agile Scrum Methodologies
- Vendor Management
- Financial Management
- Risk Management
- Performance Management
- Contract Management
- Client Relationship Management
- Change Management
- Team Coaching
- Agile
- SCRUM
- Kanban
- PMP
- Waterfall
- Lean Startup
- Salesforce
- Microsoft Net
- Jira
- Confluence
Technicalskills
Agile, SCRUM, Kanban, PMP, Waterfall, Lean Startup, Salesforce, Microsoft .Net, Jira, Confluence, MSTeams
Certification
- Certified Product Owner (CPO) - Scrum Alliance.
- Project Management Professional (PMP) - Project Management Institute.
- SAFe 5 Agilist Certification - Scaled Agile, Inc.
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Professional Scrum Master (PSM) - Scrum.org.
- Bachelor of IT (6.625/7)- QUT
Timeline
Project Manager
NSW Electoral Commission
02.2024 - 12.2024
SENIOR PROJECT MANAGER
OSF Digital
04.2021 - 09.2023
DELIVERY MANAGER
Accenture Salesforce Business Group
07.2020 - 03.2021
MANAGED SERVICE DELIVERY LEAD
Accenture Salesforce Business Group
08.2019 - 07.2020
SCRUM MASTER
Accenture Salesforce Business Group
02.2019 - 07.2019
ASSOCIATE ENGINEER MANAGER
Accenture Liquid Studio
02.2017 - 02.2019
FOUNDER & CEO
Healthy Foodie Box
11.2015 - 02.2017
SENIOR .NET CONTRACTOR
NRMA – National Road and Motor Services
04.2015 - 12.2015
WEBSITES MANAGER
Credit Corp Financial Service
06.2013 - 11.2014
SOFTWARE ENGINEER CONTRACTOR
IAG – Insurance Australia Group
01.2011 - 06.2013
WEB DEVELOPER
Fairfax Media
08.2007 - 01.2011
SOFTWARE ENGINEER CONTRACTOR
IAG – Insurance Australia Group
04.2007 - 08.2007
SOFTWARE ENGINEER
Campaign Monitor
07.2006 - 10.2016
SOFTWARE ENGINEER
Touchmark Private Limited
04.2006 - 04.2007
SOFTWARE ENGINEER
Softlaw/IBM
02.2005 - 04.2006
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