Piper Roman
Palmerston,NT
Summary
Dynamic and results-oriented retail professional with over 5 years of experience at Coles, excelling in leadership, customer service, and team management. Proven success in managing online retail operations, streamlining processes, and resolving escalated customer issues with a 95% resolution rate.
I lead by example, improving team productivity, and staying ahead of the rest to be their support, while opperating in other departments. A dependable and adaptable all-rounder, I thrive in fast-paced environments, recognized for enhancing customer loyalty and driving sales growth through consultative engagement and diligent execution.
Overview
9
9
years of professional experience
Work History
All Rounder/ Store Representative
Coles
Darwin, NT
08.2019 - Current
- Participated in regular team meetings, contributing ideas to enhance store operations and overall customer experience.
- Resolved customer complaints professionally, finding solutions that maintained both customer satisfaction and company reputation.
- Maintained open lines of communication with supervisors regarding store performance, challenges faced, and suggestions for improvement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Oversee online department operations.
- Manage team scheduling, delegate tasks, and train new staff.
- Serve as the point of contact for escalated customer inquiries, representing the store in a professional and solution-focused manner.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Worker (Temp)
Mitchell's Adventure
Casuarina, NT/ Berrimah, NT
03.2018 - 06.2018
Receptionist
J&I Interactive
Coolalinga, NT
04.2015 - 07.2017
Retail Worker
Woolworths
Coolalinga, NT
10.2015 - 08.2016
Education
Palmerston Senior College
Palmerston, NT2017
Skills
Leadership & Team Management
Advanced Problem Solving & Conflict Resolution
Expertise in Online Retail Operations
Strategic Inventory Control & Merchandising
Strong Communication & Interpersonal Skills
Adaptability in Dynamic Retail Environments
Proficiency in Handling Customer Inquiries & Complaints
Effective Team Collaboration & Support
Courses
Game Development
Film Production
Timeline
All Rounder/ Store Representative
Coles
08.2019 - Current
Retail Worker (Temp)
Mitchell's Adventure
03.2018 - 06.2018
Retail Worker
Woolworths
10.2015 - 08.2016
Receptionist
J&I Interactive
04.2015 - 07.2017
Palmerston Senior College