PIYUSH KHURANA

•Followed up with customers about resolved issues to maintain high standards of customer service.

•Exhibited high energy and professionalism when dealing with clients and staff.

•Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

•Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.

•Maintained high volume of calls and met demands of busy and productive group.

•Worked in call centre environment handling manual and automatically dialed outbound calls.

•Advised customers of necessary actions and strategies for debt repayment.

•Received inbound calls and answered questions from customers satisfactorily.

•Demonstrated respect, friendliness and willingness to help wherever needed.

•Maintained energy and enthusiasm in fast-paced environment.

•Offered friendly and efficient service to customers, handled challenging situations with ease.

•Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

•Participated in team-building activities to enhance working relationships.

• Maintained productive, efficient approach to all tasks.

• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.