Po Yadi Maw Tun
Melbourne,VIC
Summary
A hardworking and dedicated student who seeks a position in the business industry to gain experience in service and customer experience management to help better a company. Passionate and highly motivated individual with strong work ethics. Able to work with others and often coached team members on academic and non-academic highs. An individual with strong communication and an ability to work well with anyone, extremely opened minded and with a can-do spirit. A prolific reader who loves learning new things and open to experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Crew Member
Inditex - Zara
03.2023 - 12.2023
- Inventory and stock management to ensure that the system and sales tally.
- Increased sales by quickly replenishing items that were needed on the shop floor.
- Increased productivity and efficiency in the stockroom by introducing a new system to manage the increase in items.
- Planned and coordinated logistics and materials for both physical and online sales
Customer Management Intern
Smilepoint Dental Centre
09.2022 - 02.2023
- Ensuring a smooth and efficient clinical operation by providing patients with fast, efficient, and friendly service
- Escalated any feedback to management on areas for improvement
- Working with different departments such as the dentists and dental assistants and ensure effective communication between one another to maximize productivity for everybody
- Going through the patients experience at the clinic to improve the touchpoints and overall process to ensure a satisfactory experience
Attractions Crew
Gardens By the Bay
12.2019 - 03.2020
- Resolved customers queries to ensure a positive end to end customer experience
- Assisted customers with their needs during their trip to the domes
- Led teams to plan, organize and execute events such as Chinese New Year festival
Education
Bachelor of Business - Marketing
Monash University
Melbourne, VIC06.2026
Diploma in Customer Management With Business - Hospitality And Business
Republic Polytechnic
Singapore 05.2023
Skills
- Product Sorting
- Stock organization
- Store maintenance
- Inventory Management
- File Management
- Staff Management
- Conflict resolution techniques
- Phone and Email Etiquette
- Customer Service
- Microsoft skills
Activities
- Republic Polytechnic - ASSISTANT PEER SUPPORT LEADER (2020 - 2023)
Provide peer support and guidance to juniors, Co-ordinate and facilitate school activities, Support lecturers with cohort-wide initiatives and events
- CHIJ St. Theresa Convent- STUDENT COUNCIL (2016 - 2019)
Designed and headed Blood Donation Drive, Planned leadership camps annually, Organised and oversaw multiple school events including School Prom and Graduation
- CHIJ St. Theresa Convent - DRAMA EXCO (2018 - 2019)
Handled logistics., Led the team for Singapore Youth Festival, Fostered team cohesiveness and managed conflict resolution
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Burmese
Native or Bilingual
Certification
- Republic Award (2022)
- Service Award (2022)
- Republic Scholarship (2021)
- Edusave Certification of Academic Achievement for top 25% (2021)
- Edusave Award for Achievement, Good Leadership and Service (2019)
References
- Mr. Jimmy Quek, Programme Chair, Republic Polytechnic School of Hospitality, jimmy_quek@rp.edu.sg, 93869775
- Ms. Jacinta Chua, Senior Lecturer, Republic Polytechnic School of Hospitality, chua_jacinta@myrp.edu.sg, 9730 2221
Timeline
Operations Crew Member
Inditex - Zara
03.2023 - 12.2023
Customer Management Intern
Smilepoint Dental Centre
09.2022 - 02.2023
Attractions Crew
Gardens By the Bay
12.2019 - 03.2020
Bachelor of Business - Marketing
Monash University
Diploma in Customer Management With Business - Hospitality And Business
Republic Polytechnic
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