Po Yadi Maw Tun
Melbourne
Summary
A hardworking and dedicated student who seeks a position in the business industry to gain experience in service and customer experience management to help better a company. Passionate and highly motivated individual with strong work ethics. Able to work with others and often coached team members on academic and non-academic highs. An individual with strong communication and an ability to work well with anyone, extremely opened minded and with a can-do spirit.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Crew Member
Inditex - Zara
04.2024 - 10.2024
Operations Crew Member
Inditex - Zara
03.2023 - 12.2023
- Inventory and stock management to ensure that the system and sales tally.
- Increased sales by quickly replenishing items that were needed on the shop floor.
- Increased productivity and efficiency in the stockroom by introducing a new system to manage the increase in items.
- Planned and coordinated logistics and materials for both physical and online sales
Customer Management Intern
Smilepoint Dental Centre
09.2022 - 02.2023
- Ensuring a smooth and efficient clinical operation by providing patients with fast, efficient, and friendly service
- Escalated any feedback to management on areas for improvement
- Working with different departments such as the dentists and dental assistants and ensure effective communication between one another to maximize productivity for everybody
- Going through the patients experience at the clinic to improve the touchpoints and overall process to ensure a satisfactory experience
Attractions Crew
Gardens By the Bay
12.2019 - 03.2020
- Resolved customers queries to ensure a positive end to end customer experience
- Assisted customers with their needs during their trip to the domes
- Led teams to plan, organize and execute events such as Chinese New Year festival
Education
Bachelor of Business - Marketing
Monash University
06.2026
Diploma in Customer Management With Business - Hospitality And Business
Republic Polytechnic
05.2023
Skills
- Product Sorting
- Stock organization
- Store maintenance
- Inventory Management
- File Management
- Staff Management
- Conflict resolution techniques
- Phone and Email Etiquette
- Customer Service
- Microsoft skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Burmese
Native or Bilingual
Certification
- Republic Award (2022)
- Service Award (2022)
- Republic Scholarship (2021)
- Edusave Certification of Academic Achievement for top 25% (2021)
- Edusave Award for Achievement, Good Leadership and Service (2019)
Activities
- Republic Polytechnic - ASSISTANT PEER SUPPORT LEADER (2020 - 2023)
Provide peer support and guidance to juniors, Co-ordinate and facilitate school activities, Support lecturers with cohort-wide initiatives and events
- CHIJ St. Theresa Convent- STUDENT COUNCIL (2016 - 2019)
Designed and headed Blood Donation Drive, Planned leadership camps annually, Organised and oversaw multiple school events including School Prom and Graduation
- CHIJ St. Theresa Convent - DRAMA EXCO (2018 - 2019)
Handled logistics., Led the team for Singapore Youth Festival, Fostered team cohesiveness and managed conflict resolution
References
- Mr. Jimmy Quek, Programme Chair, Republic Polytechnic School of Hospitality, jimmy_quek@rp.edu.sg, +65 9386 9775
- Ms. Jacinta Chua, Senior Lecturer, Republic Polytechnic School of Hospitality, chua_jacinta@myrp.edu.sg, +65 9730 2221
Timeline
Operations Crew Member
Inditex - Zara
04.2024 - 10.2024
Operations Crew Member
Inditex - Zara
03.2023 - 12.2023
Customer Management Intern
Smilepoint Dental Centre
09.2022 - 02.2023
Attractions Crew
Gardens By the Bay
12.2019 - 03.2020
Diploma in Customer Management With Business - Hospitality And Business
Republic Polytechnic
Bachelor of Business - Marketing
Monash University
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