Po'alo'i Fua
Brisbane,QLD
Summary
Am passionate and loyal customer service professional and pride myself in going above and beyond best. Have a can-do attitude and love to work with people from different ethnicity and background.
Overview
12
12
years of professional experience
Work History
Childcare Educator - Casual
Guardian Childcare And Education
08.2021 - Current
- Preparing learning materials to support development.
- Tracking progress and monitoring children's behaviour and ensuring that children are meeting all appropriate milestones.
- Planning and implementing early learning educational program.
- Providing care and satisfying basic needs for toddlers and young children.
- Keeping parents informed on children progress
Primary President
The Church Of Jesus Christ Of Latter-Day Saints
03.2016 - Current
- Developed strong relationships with children and families to foster a supportive faith community environment.
- Consistently demonstrated dedication and commitment to the Primary program, serving as a positive role model for both the teachers, members and children alike.
- Responsible for teachers and implementing teacher trainings and orientations.
- Collaborated with local church leadership to ensure alignment between the Primary program goals and overall congregation objectives.
- Enhanced children's spiritual growth by developing and implementing engaging lesson plans.
- Coordinated music selections for weekly worship services, enriching the spiritual experience for participants through song.
Guest Contact Centre Agent
Virgin Australia
05.2012 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Booked, changed, cancelled flights.
- Collected payment through varies forms of payment.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Diploma of Early Childhood Education -
Selmar Institute
NSW2021
Skills
- Keen desire to deliver exceptional customer service
- Not afraid of hard working with flexible approach
- Keen to continually learn and improve skills
- High personal standards
- Well organized with good planning skills
- Pro-active and self-motivated
- Very good communication skills
Timeline
Childcare Educator - Casual
Guardian Childcare And Education
08.2021 - Current
Primary President
The Church Of Jesus Christ Of Latter-Day Saints
03.2016 - Current
Guest Contact Centre Agent
Virgin Australia
05.2012 - 03.2023
Diploma of Early Childhood Education -
Selmar Institute
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