Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Pocarol Lam

Melbourne,Australia
Pocarol Lam

Summary

Teacher Assistant with extensive background as Teacher Aide. Excellent skills building nurturing safe learning environments for K - 12 student groups. Excels at written and verbal communications coupled with in-depth knowledge of classroom activities and teaching methods. Outstanding skill preparing lessons, providing materials and supervising children.


Creative educator offering 1 years of experience developing and implementing Diploma of Early childhood education course curriculum. Proficient in evaluation, monitoring student performance and organizing examinations. Hardworking and energetic individual with excellent communication and supervisory skills.

Overview

24
years of professional experience
1
Certification

Work History

Billy Button Early Learning

Causal Educator
03.2024 - Current

Job overview

  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
  • Collaborated with adults and children to provide safe and educational experience.
  • Engaged in continuous professional development to stay current with educational research and pedagogical strategies.

Kids Channel

Part-time Teacher's Aide Volunteer
01.2018 - 08.2023

Job overview

  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Observed play activities to identify positive behaviors and areas in need to improvement, implementing behavior redirection where appropriate
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Planned and implemented crafts and other activities to spark interest and enhance development
  • Promoted learning and social development through structured and unstructured playtime
  • Created safe and engaging learning environment for groups of diverse children with various learning styles

Dragon Crowd Enterprise (China) Ltd

Retail Operations Manager
01.2013 - 08.2023

Job overview

  • Responsibility for a business unit with the core task being Sales combined with further management and supervisory board roles in two European brands - Schiesser and Gusella in Hong Kong and Macau
  • Monitoring over 30+ frontline staffs and 10+ office staffs
  • Exceed revenue goals on consistent basis, resulting in commendation from management
  • Monitor sales performance through on-going analysis in sales trend, average spending, traffic, conversion ratio, transaction value, customer base, sell thru and inventory level to identify ways to improve bottom line
  • Formulate initiatives to deliver sales targets, including but not limited to commission scheme and sales incentives
  • Review of store operations performance so as to maximize efficiencies and productivity
  • Regular store visits to ensure that retail excellence is maintained and share best practices amongst all retail locations
  • Handle full spectrum of leasing related enquiry and issues
  • Use strong negotiating talents to obtain reasonable rent fees from Departmental Store and Shopping Mall
  • Liaise with all Departmental and shopping mall's management for renewal contract and new shop opening
  • Determine layout of store merchandise for visual appeal to consumers
  • Oversee preparation and distribution of promotional materials and flyers
  • Develop creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
  • Implement staff development, decide staffing scheme and handle all disciplinary matters affecting staff in co-operation with HR
  • Support HR by responding to candidates and prescreening, interviewing and hiring team members
  • Streamline monthly, quarterly and yearly stocktaking, effectively reducing financial discrepancies and risks
  • Conduct inventory analysis to determine optimal stock levels

Wolford Asia Limited

Assistant Wholesales Manager
08.2011 - 12.2012

Job overview

  • Developed wholesale business in Fareast (Hong Kong, Mainland, Taiwan and Singapore)
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
  • Traveled to Taiwan, Singapore and Mainland China 6 times per year to conduct analysis on sell through data, preparing various reports, monitoring sales performance and inventory level of wholesale customers
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Wolford AG

Assistant Logistic Manager
01.2007 - 08.2011

Job overview

  • Managed all the logistic issue and inventory management between Shanghai port & Wolford AQ
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per week
  • Drove operational improvements which resulted in savings and improved profit margins
  • Responsible for end-to-end supply chain operations, 3PL warehouse management, logistics and compliance project, logistic costs control for both Retail and Wholesale business
  • Manage and monitor daily logistics operations including the checking of stock availability freight rate, preparation of all relevant shipping documents, and communicate with internal customers & clients regarding delivery status

Wolford Asia Limited

Sales Coordinator
05.2006 - 12.2006

Job overview

  • Created effective marketing and trade show material to educate and engage prospective clients in Wolford offerings
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Prepared pricing strategies for current customers to enhance sales and increase profitability

Elkhorn Enterprises Limited

Marketing Executive
08.2003 - 04.2006

Job overview

  • Promoted to manage mainland regions (Shenzhen, Guangzhou, Harbin, Beijing, Kunming..etc.), hired, trained and supervised regional sales reps., and developed corporate sales strategies and marketing guidelines to establish continued revenue growth
  • Prepared shooting for press and magazines as well as organizing seasonal fashion shows or exhibitions
  • Expanded company concepts to the high profiles' customers

Pacific Medical (HK) Co

Product Specialist
09.2002 - 07.2003

Job overview

  • Handled all Government and Private Hospitals concerning the field of Cardiac Intervention
  • Clinically support Doctors in using devices from Medical Manufacturers such as Abbott Vascular, Bolton Medical, Sorin, CryoCath etc

Lamex Handling Limited

Project Assistant
11.2000 - 10.2001

Job overview

  • Mainly sold all the systematic office furniture to potential prospects
  • Created new client accounts in office
  • Performed all sales duties including making presentation, furniture planning, delivery coordination, site management, chasing outstanding and defects following up
  • Handled all customer enquires and complaints

Education

Zoi Education

Diploma from Early Childhood Education and Care
02.2025

University Overview

IVE (Kwai Chung)

Diploma from Business Studies
06.2000

University Overview

Buddhist Sin Tak College

F1 - F5
06.1996

University Overview

Skills

  • MS Office
  • MacOS
  • Recruitment and retention
  • Store planning
  • Profit and loss management
  • Display creation
  • Inventory evaluation
  • Relationship building
  • Employee reviews
  • Inventory management
  • Product development
  • Employee scheduling
  • Staff training/development
  • Business Development
  • Team building
  • Customer service
  • Sales

Languages

English
Mandarin
Cantonese

Certification

  • Cert III of Early Childhood Education Certificate - Departments of Education.

Timeline

Causal Educator
Billy Button Early Learning
03.2024 - Current
Part-time Teacher's Aide Volunteer
Kids Channel
01.2018 - 08.2023
Retail Operations Manager
Dragon Crowd Enterprise (China) Ltd
01.2013 - 08.2023
Assistant Wholesales Manager
Wolford Asia Limited
08.2011 - 12.2012
Assistant Logistic Manager
Wolford AG
01.2007 - 08.2011
Sales Coordinator
Wolford Asia Limited
05.2006 - 12.2006
Marketing Executive
Elkhorn Enterprises Limited
08.2003 - 04.2006
Product Specialist
Pacific Medical (HK) Co
09.2002 - 07.2003
Project Assistant
Lamex Handling Limited
11.2000 - 10.2001
IVE (Kwai Chung)
Diploma from Business Studies
Buddhist Sin Tak College
F1 - F5
Zoi Education
Diploma from Early Childhood Education and Care
Pocarol Lam