Polevia Misi
Retail
Melbourne,VIC
Summary
Dynamic Retail Worker with a proven track record at Somerville Retail Service, showcasing exceptional customer service and upselling skills to significantly enhance sales. A fast learner and effective communicator, I excel in creating positive environments and improving customer satisfaction. Expertise in store organization and customer feedback management highlights my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Retail Worker
Somerville Retail Service
Melbourne, Victoria
01.2024 - 11.2024
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Improved customer service feedback scores through outstanding service.
- Maintained cleanliness and organization of store shelves and displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Shared information and resources to support problem-solving strategy.
Warehouse Forklift Operator
Startrack/Australia Post Express
Brisbane, Queensland
02.2019 - 12.2023
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Used handheld scanners for warehouse management system compliance.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Completed paperwork related to deliveries including bills of lading, packing slips.
Team Leader
Taco Bell
Brisbane, Queensland
05.2021 - 11.2023
- Training everyone to do the right procedures
- Make sure everyone are following the right rules and do the right thing infront of customers
- Provided coaching and feedback on employee performance, encouraging professional development.
- Determined consumer needs to provide products and services appealing to larger market.
Service Crew Member
Shawns Cafe
Brisbane, Queensland
03.2019 - 06.2023
- Visually counted and inspected dinnerware to replenish trays and bins.
- Verified orders and bagged items for easy transport.
Education
High School Diploma -
Glenala State High School
Qeensland11-2021
Skills
- Retail worker
- Volunteering at a youth community
- Fast Learner
- Good communication
- Good Listener
- Store cleaning
- Patience and empathy
- Customer service
- Customer feedback management
Timeline
Retail Worker
Somerville Retail Service
01.2024 - 11.2024
Team Leader
Taco Bell
05.2021 - 11.2023
Service Crew Member
Shawns Cafe
03.2019 - 06.2023
Warehouse Forklift Operator
Startrack/Australia Post Express
02.2019 - 12.2023
High School Diploma -
Glenala State High School
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