POLINA GAPCHENKO
Melbourne,VIC
Summary
Multilingual expat with 10 years of experience working as part of an international team in China and Spain. Known for adaptability, a strong work ethic, and commitment to learning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Titanium HPT
03.2020 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Online Language School Owner
Self-employeed
12.2020 - 01.2024
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed day-to-day business operations.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Conducted one-on-one tutoring sessions as needed to provide targeted support for individual students.
- Participated in professional development opportunities related to online education trends and best practices, staying up-to-date in the field.
- Communicated effectively with clients throughout the installation process, providing updates and addressing concerns as needed.
Art event manager
Sipping Art
09.2019 - 08.2022
- Organizing art events for expats in China, pre-event organization, managing an effective event marketing campaign, managing event staff to help mark attendance, providing attendee support
- Generated ideas to enhance and expand current event offerings.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
Content strategist/ translator
Tianjin HPTRANS SERVICE CO., LTD
08.2020 - 08.2021
- Translating Chinese - English - Russian/ Ukranian.
- Leading the content production for Chinese social media platforms (抖音 TikTok, WeChat, Youku, Bilbili ).
- Developing strategies to educate and inspire consumers.
- Wrote engaging and successful marketing, advertising, and website copy.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Manager of Business Development and Sales
Brain Lab training school
05.2019 - 08.2020
- Utilized Chinese social media apps to recruit foreign teachers, fostering a diverse teaching team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Provided guidance and mentorship to fellow teachers, promoting a collaborative learning environment.
- Developed engaging curriculum and lesson plans, ensuring an effective and enjoyable learning experience.
- Communicated regularly with parents, offering insights into their children's academic and personal development.
- Introduced school services to potential customers, contributing to the growth of the institution.
- Increased student enrollment through targeted advertising campaigns and captivating demo classes.
- Conducted online teaching sessions, leveraging technology to facilitate interactive and dynamic learning.
ESL Teacher
Diana Royal kindergarten
05.2017 - 04.2019
- Teaching English to Chinese students aged 3-14, organizing curriculum and educational materials, evaluating student progress, and preparing comprehensive progress reports.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
Animator
Gloria Serenity Hotels
05.2013 - 10.2013
- Coordinated annual events, curated diverse activities and shows.
- Spearheaded the recruitment of animators, and led the Kids Club team.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master's degree - Enterprise Management
Tianjin University of Technology
China, Tianjin05.2018
Bachelor's degree - English language and literature
Skovoroda National Pedagogical University
Ukraine, Kharkiv 07.2013
Skills
- Microsoft Office, Excel
- Figma, Adobe photoshop, Illustrator, After effect
- Mac OS
- Windows OS
- Sales Techniques
- Decision-Making
- Work Planning and Prioritization
Certification
- HSK 6
- TESOL
- UI/UX web designer
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Chinese
Full Professional
English
Professional Working
Spanish
Elementary
Timeline
Online Language School Owner
Self-employeed
12.2020 - 01.2024
Content strategist/ translator
Tianjin HPTRANS SERVICE CO., LTD
08.2020 - 08.2021
Restaurant Owner
Titanium HPT
03.2020 - Current
Art event manager
Sipping Art
09.2019 - 08.2022
Manager of Business Development and Sales
Brain Lab training school
05.2019 - 08.2020
ESL Teacher
Diana Royal kindergarten
05.2017 - 04.2019
Animator
Gloria Serenity Hotels
05.2013 - 10.2013
Master's degree - Enterprise Management
Tianjin University of Technology
Bachelor's degree - English language and literature
Skovoroda National Pedagogical University
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