POLINA GAPCHENKO
Melbourne,VIC
Summary
Multilingual expat with 10 years of experience working as part of an international team in China (owner of 3 restaurants "Turka") , Spain and recently in Australia.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Owner/ Manager
Titanium HPT (3 Restaurants)
03.2020 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Online Language School Owner
Self-employeed
12.2020 - 01.2024
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed day-to-day business operations.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Conducted one-on-one tutoring sessions as needed to provide targeted support for individual students.
- Participated in professional development opportunities related to online education trends and best practices, staying up-to-date in the field.
- Communicated effectively with clients throughout the installation process, providing updates and addressing concerns as needed.
Translator and Interpreter
Tianjin Leytong Translation Sevice Limited Company
09.2019 - 08.2022
- Streamlined communication between international business partners by providing precise interpretation services during meetings and conferences.
- Translated documents from Chinese to English/ Russian.
- Translated documents for research departments, supporting data collection and reporting.
Content strategist/ translator
Tianjin HPTRANS SERVICE CO., LTD
08.2020 - 08.2021
- Translating Chinese - English - Russian/ Ukranian.
- Leading the content production for Chinese social media platforms (抖音 TikTok, WeChat, Youku, Bilbili ).
- Developing strategies to educate and inspire consumers.
- Wrote engaging and successful marketing, advertising, and website copy.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Customer Service
Airbus
05.2019 - 08.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Key Account Manager
Endorphina
05.2017 - 04.2019
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Account Manager - B2B Business Development
Endorphina
01.2013 - 05.2017
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Secured new business opportunities through networking and relationship-building activities.
- Organized promotional events and interacted with community to increase sales volume.
Animator
Gloria Serenity Hotels
05.2012 - 10.2012
- Coordinated annual events, curated diverse activities and shows.
- Spearheaded the recruitment of animators, and led the Kids Club team.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master's degree - Enterprise Management
Tianjin University of Technology
China, Tianjin05.2018
Bachelor's degree - English language and literature
Skovoroda National Pedagogical University
Ukraine, Kharkiv 07.2013
Skills
- Microsoft Office, Excel
- Figma, Adobe photoshop, Illustrator, After effect
- Mac OS/Windows OS
- Sales Techniques
- Decision-Making
- Work Planning and Prioritization
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Problem Resolution
- Customer Relationship Management (CRM)
Certification
- HSK 6
- TESOL
- UI/UX web designer
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Chinese
Full Professional
English
Full Professional
Spanish
Elementary
Timeline
Online Language School Owner
Self-employeed
12.2020 - 01.2024
Content strategist/ translator
Tianjin HPTRANS SERVICE CO., LTD
08.2020 - 08.2021
Restaurant Owner/ Manager
Titanium HPT (3 Restaurants)
03.2020 - Current
Translator and Interpreter
Tianjin Leytong Translation Sevice Limited Company
09.2019 - 08.2022
Customer Service
Airbus
05.2019 - 08.2020
Key Account Manager
Endorphina
05.2017 - 04.2019
Account Manager - B2B Business Development
Endorphina
01.2013 - 05.2017
Animator
Gloria Serenity Hotels
05.2012 - 10.2012
Master's degree - Enterprise Management
Tianjin University of Technology
Bachelor's degree - English language and literature
Skovoroda National Pedagogical University
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