Ponz SABAPATHY
Margate
Summary
Accomplished Operations Manager with a proven track record at McDougalls Power Equipment, excelling in team leadership and operations management. Demonstrated success in enhancing performance outcomes and customer loyalty through strategic planning and relationship building. Skilled in mechanical excellence, adept at driving efficiency and exceeding sales targets by fostering strong commercial partnerships.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
17
years of professional experience
Work History
Operations Manager
McDougalls Power Equipment
07.2024 - Current
- Supervising operations and ensuring compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
McDougalls Power Equipment - Kingston
04.2021 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
McDougalls Power Equipment - Hobart
04.2012 - 04.2021
- In charge of customer relations, commercial partnerships & business to business collaborations.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Property Sales Consultant
George Self Property
12.2010 - 03.2012
- Maintained an up-to-date understanding of current market trends and fluctuations, allowing for accurate pricing strategies.
- Tailored marketing strategies for each individual property sale based on location, features, target audience, among other factors.
- Organized successful open house events showcasing listed properties to potential buyers.
- Generated new leads by actively engaging in local networking events and utilizing social media platforms effectively.
Operations Manager
Rentforless Car Rentals
07.2008 - 11.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery services.
- Led team of employees in different segments.
Education
Sales, Marketing & Mechanical Knowledge
Husqvarna University
Huskvqrna, SwedenCertificate Of Frontline Management
Skills Tasmania
Hobart, TAS09-2014
Property Consultant
Real Estate Institute of Tasmania
Hobart, TAS10-2010
Skills
- Team leadership
- Operations management
- Customer relations & commercial partnership management
- Mechanical excellence
- Planning and implementation
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Tamil
Professional Working
Chinese (Cantonese)
Limited Working
Interests
- Play racquetsports ie Squash, Tennis, Padel etc for overall physical and mental well-being
- Team Sports ie Hockey, Soccer & Indoor /Soccer
- Gardening & Forestry
- All Watersports ie Stand-up Paddleboarding (SUP), Kayaking, Waveskiing, Surfskiing etc
- I enjoy a variety of outdoor recreational activities ie outback exploration, camping & hiking
- Motorised sports
Timeline
Operations Manager
McDougalls Power Equipment
07.2024 - Current
Store Manager
McDougalls Power Equipment - Kingston
04.2021 - 06.2024
Sales Manager
McDougalls Power Equipment - Hobart
04.2012 - 04.2021
Property Sales Consultant
George Self Property
12.2010 - 03.2012
Operations Manager
Rentforless Car Rentals
07.2008 - 11.2010
Sales, Marketing & Mechanical Knowledge
Husqvarna University
Certificate Of Frontline Management
Skills Tasmania
Property Consultant
Real Estate Institute of Tasmania
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