Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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POOJA DEVI

Sans Souci,NSW

Summary

Driven professional with a track record of enhancing customer satisfaction and team efficiency at Vishal Mega Mart. Excelled in customer service and cash handling, demonstrating problem-solving and clear communication. Increased team success through proactive inventory management and customer engagement. Skilled in fostering collaboration and maintaining organized work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Team Leader

Vishal Mega Mart
Bangaluru Karnataka (India)
05.2017 - 05.2024
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.

Team Member

Big Bazar
Bangalore Karnataka (Indian)
04.2015 - 04.2017

Refill the stocks.

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Reliance Super Market
Bangalore Karnataka (India)
07.2013 - 07.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Bachelor Of Education - English And Social

Gyan Jyoti
College Kangra Himachal Pradesh (Indian)
05.2010

Bachelor Of Arts - English, Social

M. C. M. D. A. V.
College Kangra Himachal Pradesh (India)
03.2009

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Following Instructions
  • Cash Handling
  • Decision-making capabilities
  • Order Preparation
  • Materials Staging

Hobbies

Playing games and singing

Timeline

Team Leader

Vishal Mega Mart
05.2017 - 05.2024

Team Member

Big Bazar
04.2015 - 04.2017

Team Member

Reliance Super Market
07.2013 - 07.2015

Bachelor Of Education - English And Social

Gyan Jyoti

Bachelor Of Arts - English, Social

M. C. M. D. A. V.
POOJA DEVI