POOJA DHINGRA
Teacher
Williams Landing,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Medibank
Melbourne, victoria
11.2022 - 04.2023
- Adhered to strict data confidentiality policies to prevent information leakage
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements
SALES REPRESENTATIVE
Red Energy
07.2021 - 07.2022
- Contacted new and existing customers to outline benefits of products
- Improved overall customer purchasing experiences to promote steady revenue
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
Education
Bachelor of Education -
Kurukshetra University
KurukshetraMaster of Commerce -
Kurukshetra University
KurukshetraSkills
- Customer Retention Abilities
- Error verification
- Sales Expertise
- Post-Sales Support
- Problem-Solving Strengths
- Strategic Planning
- Lead Generation
- Product and service knowledge
- Team player
- Computer Skills Desktop applications- Microsoft word
- Microsoft PowerPoint, Microsoft excel
- Complex Problem-Solving
reference
Available
Timeline
Customer Service Representative
Medibank
11.2022 - 04.2023
SALES REPRESENTATIVE
Red Energy
07.2021 - 07.2022
Bachelor of Education -
Kurukshetra University
Master of Commerce -
Kurukshetra University
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