Pooja Dhir
Lightsview,SA
Summary
Dedicated Social Worker with a strong commitment to forming trusting relationships and advocating for clients' best interests. Expertise in case management and person-centered care. A respectful and compassionate professional with over a year of experience serving the community by providing essential guidance and support to those in need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifestyle Assistant
Resthaven Paradise
12.2023 - Current
- Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
Console Operator
X Convenience
12.2021 - Current
- Providing customer service and engaging with prospective customers.
- Maintained spreadsheets of data across multiple systems.
- Wrote detailed narrative reports and maintained daily activity reports.
Social Worker Intern
Baptistcare Sa westcare center
Adelaide, SA
02.2023 - 07.2023
- Actively engaged in a range of activities aimed at assisting individuals which involved effectively connecting clients with essential services.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Food Emergency Support: Responding to immediate food needs of clients by coordinating resources and ensuring access to necessary provisions
- Service Referrals: Facilitating connections between clients and vital resources such as Housing SA, enabling them to access appropriate housing and support services
- Emotional Support: Providing compassionate guidance and emotional assistance to individuals, acknowledging their unique circumstances and offering a safe space for them to express their concerns
- Advocacy: Actively advocating for clients' rights and needs, collaborating with relevant stakeholders to ensure they receive the necessary support and resources to overcome challenges.
Social Work Student Intern
Life Without Barriers
12.2021 - 03.2022
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess clients' home environment and provide support.
- Maintained client progress notes on daily basis.
- Participating in meeting to discuss agenda for coming month and taking notes and minutes of meeting.
- Updating client document (NDIS plan, Food chart, Bowel chart, monthly report) in client folder
- Collaborating with the support worker when providing 1:1 care to the client.
Education
Master degree - Social Work
Flinders University
Adelaide, SA2023
Bachelor of Dental Surgery -
MIDSR Dental College
2016
Skills
- MS Excel, MS Word, MS PowerPoint, MS Outlook
- Interpersonal skills
- Skilled at working in high-pressure environments
- Solving problems
- Case Management
- Data Collection
- Mental Health Training
- Conflict Resolution
- Attention to Detail
- Elderly care support
Certification
- CHCAGE005- Provide support to people living with dementia, 2024
- Hand hygiene certificate, 2022
- Nationally Coordinated Criminal History Check, 2022
- Responding to abuse and neglect Education and care, 2021
- Vulnerable Person Related Employment screening, 2021
- Aged Care Sector Employment screening, 2021
- First aid certificate cardiopulmonary resuscitation, 2021
- Working with Children Check, 2020
- Safe environment for children and young people “Through their eyes”, 2020
Languages
English
Professional
Hindi
Professional
Punjabi
Limited
Gujarati
Limited
Marathi
Limited
References
Malina Bastola
Lifestyle Coordinator (Acting), Paradise
Email id: malina.bastola@resthaven.asn.au
Contact no: +61432281745
Shani Liyanage
Manager Residental Service Paradise
Email id: shani.liyanage@resthaven.asn.au
Timeline
Lifestyle Assistant
Resthaven Paradise
12.2023 - Current
Social Worker Intern
Baptistcare Sa westcare center
02.2023 - 07.2023
Console Operator
X Convenience
12.2021 - Current
Social Work Student Intern
Life Without Barriers
12.2021 - 03.2022
Master degree - Social Work
Flinders University
Bachelor of Dental Surgery -
MIDSR Dental College
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