- Developing software, websites, and apps in various programming languages
- Artificial Intelligence (AI) and Machine Learning
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Pooja Gandhari
Braybrook,VIC
Summary
Aspiring IT professional with a Master's in Networking and strong basic knowledge of network security, cloud computing, and systems administration. Eager to contribute new ideas and academic knowledge to the Coles Graduate Program while also obtaining practical experience and leadership abilities.
Overview
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
Melbourne, VIC
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master's of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne, VIC06-2025
Skills
- Customer service
- Collaboration and Teamwork
- Network Security
- Cloud Management
- Penetration Testing
- Programming
Certification
AWS CSS: Infrastructure Security
Interests
Timeline
Customer Service Representative
Coles Supermarket
10.2024 - Current
Master's of Networking - Cyber Security
Melbourne Institute of Technology
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