Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Poojan Dave

Melbourne,VIC

Summary

Resourceful team-member known for high productivity add efficient task completion at Regis Aged Care and Link Community and Transport, excelling in operational support and team management. Skilled in crisis intervention and creative problem-solving, I significantly enhanced service delivery through innovative solutions and critical thinking. Expert in social welfare policy, I drive teams towards excellence, ensuring client satisfaction and operational efficiency. Having to possess knowledge of Social Work and law gives me a fine balance of supporting clients through active listening, validating emotions and provide legal rights and remedies to the clients who are victim of oppression. I am a permanent resident of Australia and possess all relevant certifications required for the role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Support Officer - Intake and Assessment

Link Community and Transport
Thomastown, Victoria
11.2021 - Current
  • Responsible for the intake of Commonwealth Home Support Programme clients through the MyAged Care portal. Conducted assessments over the phone or in person using psychosocial and bio-psychosocial social work models.
  • Referred CHSP clients with higher medical needs for home-care packages, liaising with their next of kin. Delegated work across the department to conduct regular reassessment and case management of the clients, and store it in the P drive.
  • Oversee and ensure that field staff (cleaners, gardeners) meet key performance outcomes, provide feedback, or report any safety issues to ensure the client is having a safe living environment and maintain the health and safety of employees. Noting incident reports on a regular basis, and taking corrective actions in order to avoid similar incidents in the future.
  • Maintained positive relations with external stakeholders, such as the Regional Assessment Officer, case managers of external organizations, and contracting companies, to ensure smooth networking and operation of the company.
  • Coordinated various social outings for our elderly clients by ensuring their mobility and dietary requirements are met. Facilitated games and a singing competition to entertain clients during the journey.
  • Utilizing various social work theories and models, such as the person-centered approach, psychosocial development theory, trauma-informed practices, narrative therapy, and crisis intervention model, while being on social outings with them or doing assessments over the phone or in-person.

Staffing Services Team Leader

Regis Aged Care
Camberwell, Victoria
04.2023 - 12.2024
  • Managed incoming calls from employees across Regis Aged Care homes nationwide, facilitating shift management, leave requests, handovers, and arranging replacements via internal staff or agencies.
  • Ensured staff consistently met KPIs and supported challenging calls, particularly with frail-aged clients. Participated in training to enhance skills in handling difficult situations, and implementing corrective actions.
  • Coordinated home care services, including replacing Home Support Workers (HSWs) during sick leave, and maintaining case management for clients, ensuring that their medical needs are met.
  • Championed the adoption of new technologies to improve team productivity and service delivery. Supported the National Manager in the successful integration of new software, Human Force, from Time Target. Conducted training for General Managers across Australia on utilizing the software and managing employee data.
  • Transferred large volumes of data between software platforms, and undertook additional administrative tasks outside of regular duties to ensure smooth operations.

Education

Masters of Social Work - Social Work (AASW Accredited)

Australian College of Applied Pschology
Melbourne, VIC
05-2022

BBA-LLB (5 Year Integrated Law Programme) - Law

Unitedworld School of Law
India
03-2019

Skills

  • Operational support
  • Leadership qualities
  • Case assessment
  • Team management
  • Knowledge of social welfare policy
  • Crisis intervention
  • Creative Problem-Solving
  • Time management skills

Accomplishments

  • Promoted in leadership role at Link community and Transport by achieving KPI's and maintain case-management in excess of 30 clients.
  • Promoted in leadership role at Regis aged care by achieving KPI's and supporting my colleagues who were facing administrative and technological challenges.

Certification

  • Working with Children's Check
  • NDIS Screening Check
  • Clear Federal Police Check
  • First Aid and CPR Certificate

References

References available upon request.

Timeline

Staffing Services Team Leader

Regis Aged Care
04.2023 - 12.2024

Operations Support Officer - Intake and Assessment

Link Community and Transport
11.2021 - Current

Masters of Social Work - Social Work (AASW Accredited)

Australian College of Applied Pschology

BBA-LLB (5 Year Integrated Law Programme) - Law

Unitedworld School of Law

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Poojan Dave