Poonam
Wollert,VIC
Summary
Driven and resourceful professional with a proven track record in improving operational efficiency and enhancing client satisfaction at Pacific Travel Services. Excelled in multitasking and organization, alongside strong communication skills, to achieve notable results. Recognized for a strong work ethic and creative problem-solving abilities, adept at managing high-priority tasks and fostering team collaboration.
Overview
15
15
years of professional experience
Work History
Personal Assistant
Rockey Dean
Doncaster, VIC
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
Owner
Pacific Travel Services
Fiji Islands
09.2005 - 12.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Bachelor Of Arts - Accounting And Information Systems
University of The South Pacific
Fiji IslandsAirline Ticketing And Reservation - Amadeus GDS
Amadeus
Suva Fiji IslandsSkills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Creative Thinking Capacity
- Strong Problem Solver
- Attention to Detail
- Dedicated Team Player
- Commitment to quality and service
- Administrative Support
- Resourceful
- Scheduling
- Client satisfaction
- Client Relations
- Database entry
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Fiji
Elementary
Timeline
Owner
Pacific Travel Services
09.2005 - 12.2020
Personal Assistant
Rockey Dean
Bachelor Of Arts - Accounting And Information Systems
University of The South Pacific
Airline Ticketing And Reservation - Amadeus GDS
Amadeus