Poonam Devi
Winter Valley,VIC
Summary
Talented culinary professional with a passion for creating delicious dishes and providing excellent service. Possesses vast experience in the hospitality industry. Well-versed in staff training, menu design, and food preparation. Hard-working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
6
6
years of professional experience
Work History
Chef
Hotel Canobolas
Orange, NSW
11.2022 - Current
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Participated in ongoing training to enhance own job skills and knowledge
- Identified ways to improve efficiency in operations and implemented process changes
- Committed to delivering excellent customer service while working in a fast-paced environment
Customer Service Cashier
Foodworks
Orange, NSW
08.2022 - Current
- Assisted customers with product selection, inquiries, and order customization requests
- Processed returns and exchanges according to company policy in an efficient manner
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Chef
lonestar
Rouse Hill, NSW
01.2021 - 07.2022
- Replenished stock on shelves ensuring availability of items for customers
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Applied suggestive selling techniques to increase sales
- Greeted customers and provided friendly customer service
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Focused on learning new skills and staying updated with industry changes
- Performed routine and scheduled maintenance services
Customer Service Representative
Foodworks
Glebe, NSW
11.2018 - 12.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Certificate III - Early Learning And Child Care
Business And Leadership Academy
Melbourne, VIC11.2024
certificate IV - commercial cookery in Hospitality
Duke college
Parramatta, NSW07.2021
Skills
- Waste Control
- Company Safety Standards
- Food Preparation Techniques
- Food Preparation and Safety
- Food Plating and Presentation
- Portion and Cost Control
- Utensils and Equipment
Timeline
Chef
Hotel Canobolas
11.2022 - Current
Customer Service Cashier
Foodworks
08.2022 - Current
Chef
lonestar
01.2021 - 07.2022
Customer Service Representative
Foodworks
11.2018 - 12.2020
certificate IV - commercial cookery in Hospitality
Duke college
Certificate III - Early Learning And Child Care
Business And Leadership Academy