Poonam Shakya
Lidcombe,NSW
Summary
Dedicated professional with strong communication and financial management skills from banking and caregiving roles. Experienced in providing compassionate, patient-centered care in age care settings. Proficient in MS office, adaptable to changing environment and able to meet deadlines. Holds a Maters in Professional Accounting and Bachelor's in Business Administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Carer
Beresford Hall Aged Care
Rosebay
12.2022 - Current
- Assisting residents with their personal care needs which include showering, dressing, grooming, tidying personal bedrooms, making the beds
- Assisting residents with their mobility and communication needs
- Observing and reporting changes in a resident’s condition
- Experience with monitoring all aspects of resident’s care, including diet and physical activity
- Answering resident call signals, signal lights, bells to determine resident’s needs
- Feeding residents or assisting residents to eat or drink
- Achievements: Developed communication skills and the ability to handle emergency issue
Assistant 'A'
Prime Commercial Bank (Acquired Kailash Bikas Bank)
10.2017 - 08.2022
- Providing excellent customer service, addressing inquiries, and resolving issues
- Processing financial transactions accurately, including deposits, withdrawals, and money transfers
- Opening and closing accounts, update customer information, and ensure compliance with KYC/AML regulations
- Handling cash transactions, balance cash drawers and maintain proper cash levels
- Identifying sales opportunities and promoting banking products and services to customers
- Ensuring compliance with regulatory requirements and internal policies to mitigate risks
- Maintaining accurate records of transactions, customer interactions, and documentation
- Utilizing banking software and digital platforms for transactions and customer service
Education
Master of Professional Accounting -
KOI (King’s Own Institute), Sydney
06.2024
Master of Professional Accounting -
Central Queensland University
06.2023
Bachelor of Business Administration -
Kathmandu Model College
01-2016
Skills
- Strong interpersonal and communication skills
- Proficient in financial management and accounting principles
- Team Work and Collaboration
- Time Management Skills
- Proficient in using MS office (MS word, MS Powerpoint, MS Excel)
- Personal care assistance
- Mobility Support
- Basic Medical Knowledge
- Flexible and adaptable
- Problem Solving
Certification
- Certificate IV in Ageing Support
- Manual Handling
- First Aid and CPR
- Fire Training
Attributes
- Proficient communication skills developed while working in banking sector and aged care.
- Excellent time management skills developing whilst managing the competing priorities of a full academic course load and part-time work.
- Developed quick adaptability skills.
Languages
- Nepali, Native Speaker
- English, Write, Read, Speak and Listen (PTE score of 70.0 out of 90.0)
References
- Sima Lamichhane, Prime Commercial Bank Ltd, Human Resource Department, Sima.lamichhane@pcbl.com.np
- Asmita Pathak, Beresford Hall Aged Care, Registered Nurse, Asmitapaathak@gmail.com, 0452453081
Timeline
Personal Carer
Beresford Hall Aged Care
12.2022 - Current
Assistant 'A'
Prime Commercial Bank (Acquired Kailash Bikas Bank)
10.2017 - 08.2022
Master of Professional Accounting -
KOI (King’s Own Institute), Sydney
Master of Professional Accounting -
Central Queensland University
Bachelor of Business Administration -
Kathmandu Model College
- Certificate IV in Ageing Support
- Manual Handling
- First Aid and CPR
- Fire Training
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