Pornnipa TONGPAIJIT
Holroyd,NSW
Summary
Proven track record in enhancing customer engagement and satisfaction, notably at Mithree Trading, by excelling in customer care and relationship building. Spearheaded staff training initiatives at Chaiyo Asian Street Food, boosting service efficiency and food safety standards. Achieved significant improvements in client retention and operational workflow through innovative strategies and meticulous attention to detail. Hardworking employee enthusiastic about learning and field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Salesperson
Mithree Trading (AUST) Pty Ltd
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Hairdresser
P Hair Design
10.2019 - Current
- Collaborated with senior stylists to develop unique hairstyles for special occasions such as weddings or fashion shows.
- Streamlined workflow in the salon by regularly cleaning tools, stations, and floors throughout the day.
- Promoted salon offerings by educating clients about available services, products, and promotions.
Manager
Chaiyo Asian Street Food
04.2023 - 04.2024
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
Fruit and Vegetables Salesperson
Mannelli Farms
05.2009 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
All Rounder and Assistance QC
Lanopearl (Australia) PTY.LTD
08.2013 - 10.2015
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
Reception and Massage Therapist
Thai Massgae Centre
08.2009 - 03.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Education
Certificate III - HAIRDRESSING
TAFE NSW
Granville, NSW08.2022
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Customer Service
- Customer Needs Assessment
- Staff Training
- Food safety and sanitation
sing
I have loved singing since I was a child. I have loved music since I was a child. Music makes me happy and I love singing to make me happy and make people around me happy.
Timeline
Salesperson
Mithree Trading (AUST) Pty Ltd
10.2023 - Current
Manager
Chaiyo Asian Street Food
04.2023 - 04.2024
Hairdresser
P Hair Design
10.2019 - Current
All Rounder and Assistance QC
Lanopearl (Australia) PTY.LTD
08.2013 - 10.2015
Reception and Massage Therapist
Thai Massgae Centre
08.2009 - 03.2011
Fruit and Vegetables Salesperson
Mannelli Farms
05.2009 - 11.2015
Certificate III - HAIRDRESSING
TAFE NSW
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