Porntip Hicks (Mai)
Rosewater
Summary
Very technical IT support and Customer Service with 5 years work experience,Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
and i am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Kitchen Hand
@Thai Restaurant
01.2023 - 07.2025
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Ensured cleanliness and sanitation by thoroughly
- washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Trained new staff on proper kitchen procedures and safety protocols, enhancing team efficiency.
IT Call Center
BROTHER COMMERCIAL THAILAND
05.2014 - 12.2016
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Resolve all the problem of technical connecting with network
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by providing excellent customer service at all times
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
IT SUPPORT
Datapro Computer Systems Co.LTD
02.2012 - 01.2014
- Connecting network lan
- Fix all problem of computer software and hardware
- Worked to support the senior creative staff with day-to-day tasks
IMPLEMENTER TRAINING PROGRAM FOR IMMIGRATION
CDG HOUSE
09.2011 - 01.2012
- Training all systems of immigration
INTERN ( IT SUPPORT )
Office of The National Broadcasting and Telecommunications Commission
02.2011 - 06.2011
- Ensured network security by developing network access and performing evaluations
- Maintained optimal network performance by performing network monitoring and analysis
- Worked to constantly network with new clients and maintain relations with former clients
Education
Bachelor degree - Information and Technology (Communication and Telecommunication)
BSRU University
Thailand01.2013
Skills
- Communication Skills
- Computer Skills
- Ability to Work in a Team
- Hardware Troubleshooting
- Computer Networking
- Microsoft Office
- Multitasking
Certification
- RSA
- Basic Food Handlers
- Kickstart Your Work Skills
Languages
English
Thai
Hobbies and Interests
- Cooking
- Camping
References
Kicha Thongchit
Senior Contact Center Agent
tkicha@brother.co.th
Timeline
Kitchen Hand
@Thai Restaurant
01.2023 - 07.2025
IT Call Center
BROTHER COMMERCIAL THAILAND
05.2014 - 12.2016
IT SUPPORT
Datapro Computer Systems Co.LTD
02.2012 - 01.2014
IMPLEMENTER TRAINING PROGRAM FOR IMMIGRATION
CDG HOUSE
09.2011 - 01.2012
INTERN ( IT SUPPORT )
Office of The National Broadcasting and Telecommunications Commission
02.2011 - 06.2011
Bachelor degree - Information and Technology (Communication and Telecommunication)
BSRU University
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