Portia Allison

Facilitates both community engagement opportunities and customer feedback, employing skills including:

• Dispute resolution to identify, deescalate, and respond to customer and community concerns in a professional and informed way. Experience with communication across all channels.
• Developing and refining community relationships through deliberative engagement strategies - including informative presentations, precinct tours, festival and event attendance, and structured/guided community organisation meetings.
• Highlighting and promoting educational opportunities and developing pathways for students, community members, and industry representatives to engage with airport history and operations.
• Development and delivery of events, bespoke community based programs, and precinct wide philanthropic engagements.

Employed through the Queensland Parliament, this role was based at the Macalister Electorate Office and primarily focused on supporting the Member of Parliament and managing the daily Electorate Office duties, including:

• Collecting and responding to constituent enquires via email and telephony systems.
• Employing a knowledge of government systems and processes to escalate and address constituent enquiries and concerns.
• Developing strategic plans for engaging with individuals and community groups on relevant electorate matters.
• Diary management and support for the Member of Parliament (both within the Electorate and in Parliament).
• General speech writing duties, social media management, and administrative office support.

Based in a Commercial Property Team. This role was primarily administrative and assisted with general case management, including:

• Following strict processes and procedures to retain confidentiality.
• General administrative support including client facilitation, general email and telephony coordination, diary management, and production of new case files.

Within the Motor Insurance Team, key duties and skills included:

• High volume call centre style contacts
• Dispute resolution and in-time problem solving
• Developed understanding of Australian Road User Guidelines
• Supporting the management of a team by providing 2IC support, including reviewing and providing feedback on calls, supporting team members with information during complex cases, and supporting the morale of the team during remote work due to COVID-19.