Portia Johnstone
Brisbane
Summary
Motivated and customer focused professional with over 8 years of workforce experience across retail, sales, and client services. Skilled in building strong customer relationships, driving sales growth, and delivering high quality service in fast paced environments. Adept at multitasking, front of house operations, and supporting team success with a positive and professional attitude. Leveraged problem solving skills to exceed sales targets through effective upselling. Committed to fostering teamwork and enhancing customer experiences, consistently promoting wellness and fitness solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
House of Supplements
02.2025 - Current
- Delivered tailored product advice on sports nutrition and wellness supplements to support customer health and fitness goals.
- Provided exceptional customer service, handling sales transactions, returns, and product inquiries efficiently.
- Maintained store presentation, restocked inventory, and assisted with merchandising to drive sales.
- Achieved and exceeded individual and store sales targets through upselling and cross-selling strategies.
Receptionist/Sales Associate
Total Fusion Platinum
02.2022 - Current
- Welcomed members and managed front desk operations, bookings, and inquiries.
- Promoted memberships and studio services, achieving sales and retention targets.
- Delivered high-level customer service, resolving issues and ensuring a positive member experience.
Education
Psychology
Queensland University of Technology
Brisbane, QLD11-2027
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Certification
Certificate 3 in Fitness
Timeline
Retail Sales Associate
House of Supplements
02.2025 - Current
Receptionist/Sales Associate
Total Fusion Platinum
02.2022 - Current
Psychology
Queensland University of Technology
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