SAI KIRAN POTTURU
Adelaide,SA
Summary
To work as a key player in a creative and challenging environment using cutting edge technologies where one could constantly learn and improve technical and analytical abilities and utilize potential by successfully delivering solutions. Eager to manage and optimize the salesforce ecosystem to discover insights and drive growth. Ability to effectively communicate with both technical and non-technical personnel and clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ANDRASH X CONVENIENCE
06.2022 - Current
- Customer service and management of teams.
- POS system maintenance and training.
- Inventory management in SAAS system (ProfitTrack).
- Troubleshooting for basic computers, PDEs, and EFTPOS systems.
- Analyse security transactions, including backup and storage.
- Working on Microsoft Office Suite.
Volunteer Salesforce Administrator
Blaze Your Trail
03.2022 - 11.2023
- Set permissions for users using Object-Level and Field-Level security best practices
- Created and maintained user profiles, workflows, dashboards on salesforce and other CRM software
- Imported Data using NPSP Data Importer which quickly processes and connects donor records using NonProfit Success Pack.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Associate Software Engineer
DVR SOFTEK INDIA PVT LIMITED
10.2017 - 06.2019
- Collaborated with partners to develop user stories
- Maintain record of all status reports for issues resolution
- Streamlined the development process by implementing Agile methodologies and organizing daily stand-up meetings.
- Assisted in troubleshooting and resolving production issues in a timely manner, minimizing downtime for users.
- Participated in sprint planning sessions, estimating task complexity and prioritizing work items accordingly.
- Worked closely with global customers spanning 2 time zones to resolve Debugging issues
Education
MASTERS OF INFORMATION TECHNOLOGY -
University of South Australia
Adelaide, SABachelor's Degree in Computer Science - Computer Science
Visvesvaraya Technological University
Skills
- Tableau
- MySQL
- ServiceNow
- Power BI
- Salesforce
- C
- CSS
- HTML
- Complaint Resolution
- Strategic Sales Knowledge
Certification
Salesforce Certified Administrator
References
- Bharath Goud Bathini, PWC- Senior Associate, 0421770577
- Sethu Madhav Bijjumalla, NEC Service Desk Analyst Level-1, 0432935999
Timeline
Customer Service Representative
ANDRASH X CONVENIENCE
06.2022 - Current
Volunteer Salesforce Administrator
Blaze Your Trail
03.2022 - 11.2023
Associate Software Engineer
DVR SOFTEK INDIA PVT LIMITED
10.2017 - 06.2019
MASTERS OF INFORMATION TECHNOLOGY -
University of South Australia
Bachelor's Degree in Computer Science - Computer Science
Visvesvaraya Technological University
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