Ajay Singh Raya Tharu
Hurstville,Australia
Summary
Detail-oriented and analytical, adept at using data-driven insights to drive business decisions and enhance operational efficiency. Personable business professional bringing successful 5-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EURODIVISAS GLOBAL EXCHANGE AUSTRALIA PTY LTD
07.2022 - Current
- Spearhead basic data entry, AML compliance, and KYC filing for high-value transactions, ensuring regulatory adherence and risk mitigation
- Cultivate customer loyalty and elevate sales through personalized interactions, product knowledge, and strategic upselling techniques
- Execute end-of-shift cash reconciliation processes with precision, maintaining impeccable accuracy and compliance standards
- Mentor new team members on sales software operations, fostering collaborative and high-performing work culture.
Retail Sales Assistant
WH Smith International Airport Mascot
04.2022 - 10.2022
- Deliver exceptional customer service by providing tailored product recommendations and solutions, resulting in increased customer satisfaction and repeat business
- Collaborate with cross-functional teams to optimize stock management processes, ensuring optimal inventory levels and minimizing stock discrepancies
- Execute cash handling procedures and reconcile financial transactions, demonstrating meticulous attention to detail and adherence to company policies.
Assistant
Prime Commercial Bank Limited
04.2018 - 04.2022
- Managed daily cash operations and conducted thorough reconciliations of ATM and vault cash books to maintain accurate financial records
- Ensured seamless customer experiences by processing various financial transactions such as deposits, withdrawals, and loan payments with precision
- Played pivotal role in branch compliance efforts by conducting AML-CFT checks and adhering to regulatory standards
- Provided exceptional customer service and support through multiple channels including phone, email, and database systems
- Reviewed and processed customer policies and documents, including loan applications, to ensure compliance and accuracy
- Acted as proactive Branch Relationship Manager, overseeing preparation of business loan applications, ensuring quality checking of customer documentation, and managing security and settlement processes effectively.
Education
Master of Business Analytics Extension -
Kaplan Business School
NSW, Australia12.2024
Bachelor in Business Administration - undefined
Nobel College
Kathmandu, Nepal12.2017
Higher Secondary Education -
Kamana International Higher Secondary English School
Kathmandu, Nepal12.2013
Skills
- Power BI & Tableau
- Tableau
- MySQL
- Microsoft Word, Excel & PowerPoint
- Data analysis
- Critical thinking
- Problem-solving
- Effective communication & Customer Service
- Time management
- Team building
- Customer Service
- Data Collection
- Data Entry
Certification
- Data Analyst, The Institute of Data Analytics - May 2024 to July 2024
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
EURODIVISAS GLOBAL EXCHANGE AUSTRALIA PTY LTD
07.2022 - Current
Retail Sales Assistant
WH Smith International Airport Mascot
04.2022 - 10.2022
Assistant
Prime Commercial Bank Limited
04.2018 - 04.2022
Master of Business Analytics Extension -
Kaplan Business School
Bachelor in Business Administration - undefined
Nobel College
Higher Secondary Education -
Kamana International Higher Secondary English School
- Data Analyst, The Institute of Data Analytics - May 2024 to July 2024
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