Pounamu Baer
Buderim,QLD
Summary
- Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing great customer service.
Overview
5
5
years of professional experience
Work History
Support Worker
Refocus
10.2022 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients reach individual goals, supporting independance and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
Customer Service
BFresh Warana
01.2020 - 09.2021
- Developed a thorough understanding of customer service principles and customer service best practices.
- I always work diligently with a smile and positive attitude.
- Oversaw customer service team training and development.
- Utilized customer feedback to improve customer service.
Customer Service
Subway
05.2020 - 12.2020
- Directed cleaning, restocking, and customer service activities.
- Maintained excellent customer service and positive attitude.
- Oversaw customer service team training and development.
Education
High School Diploma -
Cairns School of Distance Education
Manunda, QLD11.2021
Skills
- Hard working
- Fast Learner
- Health and safety awareness
- Creative
- Great with people of all ages
- Proactive
- Kind and caring
- Confidentiality and Privacy
- Cleaning and sanitizing
- Culturally aware and active
Hobbies
- I own a small Crochet/Knitting Business @baer.crochetco with sales over Australia, America and Canada
- I take pride in entrepreneurship and was a commission artist for over 5 years! I have done many projects for peoples homes all over the Sunshine Coast and a mural for Caloundra State High School against domestic violence in 2018.
- I love nature and the outdoors (hiking, surfing, swimming ect.)
Timeline
Support Worker
Refocus
10.2022 - 12.2024
Customer Service
Subway
05.2020 - 12.2020
Customer Service
BFresh Warana
01.2020 - 09.2021
High School Diploma -
Cairns School of Distance Education
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